The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I already knew the brand (which I love) but I needed to place an order on the site for the first time and everything arrived superbly packaged, with no risk of it being damaged in transit. Perfect for heavy glass packaging in particular.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2021
Disappointed a bit I received a broken item
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very satisfied with my order, fast delivery. Some items were missing but customer service was very responsive and I received the rest quickly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Package very well packed, but unfortunately several cardboard boxes arrived torn (but the products were in good condition).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Delivery on time. Products well packaged and protected.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
A complete, pleasant and easy-to-navigate site. Quality products, really well protected for shipping. Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very easy to order. Excellent packaging, no risk of broken jars. Colissimo delivery: very good, because if you're away you know you can ask for home delivery again, or just go and pick up the parcel at the post office. I can't evaluate the products because I haven't eaten them yet.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Fast shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very careful and secure shipment to ensure no breakage, it's great. We can't wait to try the products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
An item arrived damaged and I have no response from the customer service department I contacted for an exchange. I'm very disappointed. I love your products but I can't offer damaged packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
Make it easy to order with a variety and choice of products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
The products are good, but delivery takes a long time. We need more manpower to prepare the parcels so that they don't take 2 weeks to arrive.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
The order (during black friday) went well, delivery a little slow, but as expected.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Everything is fine, but shipping costs are very high.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Quick delivery and well-protected products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Just be aware that liqueurs are composed mainly of water and are 12% alcohol.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Parcel arrived safely and on time. Products were well protected
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very good chocolate, perfect delivery, only problem the 3 boxes of chocolates to break arrived already broken and for a gift it's unpleasant, for the other items everything was perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Fast delivery, the jars are very well protected. I contacted customer service via messenger and they were really quick to respond.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Super well packed and no breakages. Delivery on time. Can't wait to taste everything.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Super order well packaged, nice product fast shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
R A S
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Delivery to a collection point other than the one selected
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Fast shipping and very well packaged products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Delivery a little longer than expected Pleasant site to visit
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very good. Great selection of quality products, fast shipping, very well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Good site, happy with customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Delicious products. Ordered arrived quickly and well packaged. Having ordered for nearly €90, a free product was offered: a small milk chocolate with mini marshmallows on top... Not good!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very clear, easy-to-use site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Delivery as expected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Order arrived quickly, in several packages. 1 item arrived broken despite relatively careful packaging, which was returned to me the day after I contacted the service. Difficult to evaluate the items in my order since they are gifts for the holidays.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
A small problem with the shipment tracking, the parcel was not given to the carrier even though I had an e-mail telling me that the parcel was being delivered, no return from customer service following my e-mail, the parcel arrived 3 days later....
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