The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
navigation on the site is not fluid, that's the only drawback
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Rating: 5 out of 5
following a purchase from 04/12/2020
Products conform to my order
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Rating: 4 out of 5
following a purchase from 04/12/2020
Great products, but I have one small complaint about the size of the containers.
But the caramel babas are to die for. Haven't tried the rest yet
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
An item from my order (a box of truffles) was replaced by a chocolate lollipop ...
I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.
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Rating: 5 out of 5
following a purchase from 02/12/2020
Very clear and functional site, warm colors
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Rating: 3 out of 5
following a purchase from 04/12/2020
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site was very buggy
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
You can't beat precaution in the package. It was perfect!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery, well packaged items. VERY GOOD
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
delivery arrived as expected. products very well protected in tissue paper and other protection. parfit.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Everything was ok
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast delivery and well packed. Each item was in individual protective packaging. As for the products for the moment we haven't tasted them they are waiting under the tree ️
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, received on time
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Rating: 3 out of 5
following a purchase from 05/12/2020
Very good for the products but problem of damaged packaging following delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
The delivery time was short and the chocolates were very well protected so that they would not be damaged during transport. I am very satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast and totally careful delivery. The products are packaged with such care that it's the 1st time I've seen this. I hope the products are as good as they are beautiful.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.
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Response from Le Comptoir de Mathilde
Hello, Thank you for your message. Indeed, our site was very busy on Black Friday and like many brands it was a little slow at times. Thank you very much for your order. We're very happy to see that everything else went smoothly. Enjoy your tasting and have a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect packaging, fast delivery Bravo
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect. Complete order. Fast delivery. Products very well packaged. Visually very satisfied. Now we just have to wait for the reaction of the people who will receive these delicacies.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Everything is fine as far as the order is concerned, the delivery time.... only downside the 2 snack bars arrived broken in the parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
parcel well packed no problem of reception I am satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very pleased with my order ️ Very well packaged, bravo..
Happy holidays to your team!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very quick and easy
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The chocolate chip was broken when I received the parcel.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Pam Muy bien, súper cuidados todos los productos
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As perfect as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
EXCELLENT PRODUCTS
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
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Response from Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ :(
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
fast delivery and very well packaged products nothing to complain about
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