Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
compliant and timely service Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2020
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
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Response from Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Great products, well packaged and fast shipping. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
quantities in the basket cannot be modified without leaving the basket
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
fast delivery and well-packaged products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
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Response from Le Comptoir de Mathilde
Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
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Response from Le Comptoir de Mathilde
Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Original, quality products and efficient service in troubled times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
The site is very easy to navigate and delivery times are correct.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Fast delivery and very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very good site, very good ethics, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
The parcel arrived on the right date. The chocolate packaging is really top-notch and all that's left is to taste it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Last summer, I received an assortment of products from "comptoir de Mathilde" as a gift, and I ordered some again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.
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Response from Le Comptoir de Mathilde
Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well designed site - easy to find products - clear explanations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Fast and careful delivery, good 0products. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Super fast delivery! My loved ones are going to love the gifts for Christmas! The parcel was perfectly packaged and the quality is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
QUICK AND EASY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order conformed to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well designed site. Easy to find the brand's flagship products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Good products, fast delivery and attentive after-sales service. I'd recommend them!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Intuitive site. Fast delivery. Very well packaged. No complaints
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I love your articles! Both for me and for gift-giving
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
first order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good perfect packaging and what a delight
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
The parcel arrived quickly, the items were very well packaged and I was delighted to find all the flavour and magic of my usual products as well as my"Trolls" for Christmas, in these difficult times, it's a joyful little moment..... Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very serious company. Fast and perfect order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
I'm always extremely satisfied with your service and the quality of your products. That's why I'm starting to recommend them to my friends and family, which is the best possible marketing for you ;))
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