Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
It's gourmet and their spreads chirp beautifully.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2018
Delighted with my order! A great discovery :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Very happy with my purchase. The parcel arrived very quickly and was extremely well protected. I only had one broken spoon, which didn't pose a problem for consumption.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2018
Perfect, delivered very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2018
Very good chocolate, good value.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Very good, as usual!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2019
First product bought in a store in Strasbourg. I was happy to find the online site for delivery. Impeccable product of excellent quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Nothing to complain about. Package delivered on time and perfectly packaged. I recommend without hesitation!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2019
Delivery too expensive! There's not even a tier for free delivery. What's worse, the heavier it is, the higher the delivery price. Do something about it, because it really doesn't make you want to order!
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Response from Le Comptoir de Mathilde
Hello Mrs Baessa, Thank you for your comment, we understand your point.
There is a certain threshold for which delivery is free. We offer free delivery on purchases of €60 or more. We also offer gourmet treats for purchases over €90 and €150. Our delivery system complies with that for which we are eligible through our partner La Poste. As our products are voluminous and heavy, we apply a rate according to their weight, as this is a legal and standard estimate for the type of products we sell.
We hope we've answered your question and wish you a very pleasant day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2019
I ordered a product intended as a gift. I asked for a gift pack (or to enclose gift wrap with my order) but was refused, being told that this was not their custom. I don't find this very correct and even less commercial. What's more, the delivery was not very fast, even though I live 30 km away!...
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Response from Le Comptoir de Mathilde
Hello Mrs Trilhe, We offer to send you gift bags with your orders, so that you can wrap the products you wish to give as presents. When you contacted us, we informed you that the products could not be wrapped in gift paper, as they are all sent with protective paper. That's why our customer service team suggested that you enclose a gift package inside your parcel. All such requests are accepted. We're very sorry that we forgot to send the gift wrap with your order, and we'll do everything we can to make your next order on our site as pleasant as possible for you.
A very happy day to you, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Very good products, well packaged and protected, the whole family loved the spread (young and old), the lemon oil is a real treat, I love it; the products are a little expensive but of good quality, this is a very good address.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
MEETS MY EXPECTATIONS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2019
The products are very good Delivery a little hard to know when it is delivered ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2018
Parait!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2019
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
No complaints
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
The spreads are really delicious and palm-oil free too.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
Very good site, very good quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2019
Waiting for it to develop further as not everything is on the site yet
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Response from Le Comptoir de Mathilde
Hello Mrs Margeot, What would you like to find on our website that you can find in our boutique? Thank you for your comment, Have a nice day, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2018
very well designed, practical and delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2018
Quality products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2019
A friend gave me a taste of your products and within the hour we had both ordered... Products from another world ... And we talked about you again this weekend and we had everyone taste your spreads and love them.
Very tasty products, you can really feel the flavors... I'd recommend you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Order received very quickly, clean packaging, nothing to complain about ^^.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2019
Good quality, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
Order conformed and deadline met
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2019
Convivial par contre dommage on n'a Pas d echantillon pour goûter les produits que l'on ne connaît pas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Functional site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2018
very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2019
Nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2017
WELL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2017
Excellent products, a thousand times better than Nutella and yet I never thought I'd beat it. Fast delivery, products well packaged for delivery. Only downside, the price, it's very expensive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2017
Package very well packed and received very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2017
Following delivery problems abroad, the team listened and reacted quickly to solve the problem! Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2017
Intuitive, clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2017
Package arrived quickly and very well packaged..... perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2017
Compliant order, quality products, fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2017
Quality products, well protected for transport
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