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P
Rating: 3 out of 5
The shipment took a long time.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 2, 3, 4 and 5 stars
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Rating: 2 out of 5
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
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W
Rating: 2 out of 5
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
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B
Rating: 3 out of 5
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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F
Rating: 5 out of 5
Very simple and efficient purchase.
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R
Rating: 5 out of 5
Perfect packaging, delicious products. Thank you very much!
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C
Rating: 5 out of 5
I love
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A
Rating: 5 out of 5
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
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L
Rating: 4 out of 5
Order received, well packaged, no breakages and rather fast delivery.
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G
Rating: 5 out of 5
Perfect
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M
Rating: 2 out of 5
package incomplete. pots missing
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V
Rating: 3 out of 5
A chocolate bar arrived broken, customer service did not respond to my request.
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C
Rating: 5 out of 5
Very well packed
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L
Rating: 2 out of 5
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
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G
Rating: 5 out of 5
Just as described and great delivery service.
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M
Rating: 5 out of 5
Everything perfect
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M
Rating: 5 out of 5
Order met my expectations. Beautiful, well-stocked advent calendar.
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A
Rating: 5 out of 5
Fast delivery for December! Excellent products
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L
Rating: 2 out of 5
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
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M
Rating: 2 out of 5
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
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S
Rating: 3 out of 5
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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T
Rating: 2 out of 5
The vegetable spreads are too liquid and the jars are not filled.
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A
Rating: 5 out of 5
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
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N
Rating: 5 out of 5
Everything was perfect from order to delivery.
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M
Rating: 3 out of 5
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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S
Rating: 3 out of 5
A product arrived broken, I reported it, no response from the service.
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S
Rating: 5 out of 5
Perfect as usual
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N
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Very satisfied with my order
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C
Rating: 5 out of 5
Very fast delivery, super packed. Very good product
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M
Rating: 3 out of 5
The chocolates have arrived cassės
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P
Rating: 5 out of 5
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
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C
Rating: 5 out of 5
Good products
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I
Rating: 4 out of 5
Fast, full order
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J
Rating: 4 out of 5
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
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S
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
serious site, gourmet, quality products
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C
Rating: 4 out of 5
Good quality products, beautiful chocolate decorations to offer for the festive season.
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M
Rating: 5 out of 5
Fine
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I
Rating: 5 out of 5
I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗
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