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C
Rating: 5 out of 5
Ras
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2, 3, 4 and 5 stars
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Rating: 4 out of 5
Fine
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J
Rating: 2 out of 5
The shelves all arrived broken. The inner protective packaging was not sufficient.
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P
Rating: 5 out of 5
Very good
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L
Rating: 3 out of 5
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
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M
Rating: 5 out of 5
Ok compliant
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E
Rating: 3 out of 5
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
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C
Rating: 5 out of 5
Super recommended, opening their calendars has become a Christmas tradition. Next year we will be back again.
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C
Rating: 5 out of 5
The contents of my order were exactly what I had ordered. What's more, I had a parcel delivery problem and customer service was reactive.
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M
Rating: 5 out of 5
I love this excellent quality brand and I'm a Christmas fan, so I can tell you that the Christmas products are much appreciated. Merry Christmas to you
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C
Rating: 3 out of 5
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
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É
Rating: 5 out of 5
This is the second year in a row that I've ordered (during Black Friday), the products are of high quality. I think that to build customer loyalty, there should be even more novelties or customizable products.
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S
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
Fast delivery. Well packaged products. All that's left is to taste them.
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V
Rating: 3 out of 5
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
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V
Rating: 5 out of 5
Very good products, well packaged order. No complaints
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I
Rating: 5 out of 5
.
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A
Rating: 5 out of 5
Satisfied with the online order and delivery to a relay point.
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L
Rating: 5 out of 5
Fast and compliant
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M
Rating: 4 out of 5
Very well packaged, but impossible to track.
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C
Rating: 2 out of 5
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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A
Rating: 3 out of 5
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
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B
Rating: 4 out of 5
NICE PRODUCTS BUT CHOCOLATE BREAKS !!!!
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V
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
I knew the products because I had already bought them.
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E
Rating: 5 out of 5
Perfect 👌
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E
Rating: 5 out of 5
Too good
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S
Rating: 3 out of 5
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
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B
Rating: 5 out of 5
Perfect 👍 👍 👍 gift ideas!!! I recommend
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E
Rating: 3 out of 5
Some products arrived broken, no news from customer service
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A
Rating: 5 out of 5
Perfect, as usual! Fast delivery and quality products.
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S
Rating: 5 out of 5
Very satisfied. I recommend it.
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L
Rating: 5 out of 5
Very good product. Fast and efficient delivery
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M
Rating: 5 out of 5
After ordering, the goods arrived very quickly, well packaged. I am very satisfied with the quality and would order again at any time.
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B
Rating: 3 out of 5
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
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H
Rating: 5 out of 5
Top top top
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G
Rating: 2 out of 5
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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M
Rating: 3 out of 5
Products arrived broken and I never got a return from customer service.
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M
Rating: 5 out of 5
Delighted with my purchase I recommend
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