Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2, 3 and 4 stars

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A
Anne-Lucie C.
Rating: 4 out of 5
following a purchase from 06/07/2026
A bit expensive, let's say! But good gift ideas
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Pénélope G.
Rating: 4 out of 5
following a purchase from 26/06/2026
I am quite satisfied with my order. The only problem I encountered is that the 2 chocolate bars I ordered melted during the journey despite the insulation bags. I am aware that with the high temperatures, Le comptoir de Mathilde did what they could.
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Nicolas M.
Rating: 3 out of 5
following a purchase from 23/06/2026
Package delivered on a hot Monday morning so chocolate completely melted... however, customer service very quick and responsive. Email at 8 AM refunded at 11 AM the same day so good...
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Petit C.
Rating: 4 out of 5
following a purchase from 15/06/2026
Very satisfied with the products, however the Ups delivery was deplorable.
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Frédéric B.
Rating: 3 out of 5
following a purchase from 27/05/2026
Order of chocolates arrived melted at destination but fortunately the customer service is very competent
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Response from Le Comptoir de Mathilde
Hello Frédéric,

Thank you for your feedback and we are pleased to learn that you appreciated the responsiveness of our customer service. We understand the disappointment related to your chocolate order, and we hope you will have the opportunity to fully enjoy our products in the future.

Best regards,
Le Comptoir de Mathilde
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Remi B.
Rating: 2 out of 5
following a purchase from 26/05/2026
I saw the different mustard pots a bit bigger than what I received. The size of the mustard pot is really ridiculous
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SABRINA F.
Rating: 2 out of 5
following a purchase from 04/05/2026
Delay far too long
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Response from Le Comptoir de Mathilde
Hello Sabrina,

Thank you for taking the time to share your opinion.

We are sorry that the delivery time seemed too long to you. Your order was for a personalized sugar box, a custom-made product with a preparation and shipping time of 8 to 14 working days, as indicated at the time of ordering.

However, we understand your disappointment and take your feedback into account. The satisfaction of our customers remains our priority.

Best regards,
The Comptoir de Mathilde team
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Flora B.
Rating: 4 out of 5
following a purchase from 19/05/2026
Very fast shipping. A bit disappointed by the quality of the chocolate, we have a hard time distinguishing the different flavors, it's a shame. Nice packaging for Mother's Day.
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CHRISTELLE D.
Rating: 4 out of 5
following a purchase from 17/05/2026
I just have a comment, we should differentiate the billing address and the delivery address. If we want to make a gift... the delivery becomes a "mess"
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Isabelle V.
Rating: 4 out of 5
following a purchase from 12/03/2026
Too bad the painting chocolate was too thick, too hard to eat for a child
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Response from Le Comptoir de Mathilde
Hello Isabelle,

Thank you very much for your feedback and your rating. We are delighted that you tried our painting chocolate. We take your comment regarding its thickness into account and we will examine it to improve the experience for younger ones. Your opinion is precious to us!

Best regards,
The team at Comptoir de Mathilde
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LAURENCE B.
Rating: 4 out of 5
following a purchase from 21/03/2026
Very good
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FRÉDÉRIC B.
Rating: 4 out of 5
following a purchase from 29/03/2026
Very good
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MYRIAM P.
Rating: 4 out of 5
following a purchase from 08/03/2026
Order received and well packaged
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MARTINE G.
Rating: 4 out of 5
following a purchase from 22/03/2026
in accordance with our order and the quality of the products
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STEPHANE D.
Rating: 4 out of 5
following a purchase from 29/04/2026
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VALÉRIE K.
Rating: 2 out of 5
following a purchase from 21/03/2026
Hello, we were disappointed by the quality of the chocolate (pralines) and by the chocolate paint that we unfortunately never managed to melt...
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Response from Le Comptoir de Mathilde
Hello Valérie,

Thank you for taking the time to share your feedback. We are sorry to hear that our pralines and our chocolate paint did not meet your expectations.
We have taken your comment into account and will pass it on to our teams in order to continue improving our products and the experience of our customers.
We hope to have the opportunity to fully satisfy you on your next order.

Best regards,
The Comptoir de Mathilde team
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CAROLE B.
Rating: 3 out of 5
following a purchase from 15/03/2026
In my order I never received the jar of spread that was supposedly offered
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Response from Le Comptoir de Mathilde
Dear Carole,

Thank you for taking the time to share your feedback. We are sorry for this misunderstanding regarding the welcome offer. Additional details will be provided to you by email to explain the conditions of this offer.

The team at Comptoir de Mathilde
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SYLVIE V.
Rating: 4 out of 5
following a purchase from 30/01/2026
Excellent
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Fanny U.
Rating: 2 out of 5
following a purchase from 01/02/2026
Hello, I was very disappointed regarding my penultimate order because the delivery times were really long. Usually, it goes much better. Nevertheless, it did not prevent me from placing another order.
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CATHY D.
Rating: 4 out of 5
following a purchase from 25/01/2026
EVERYTHING IS PERFECT AND THE GIFTS GIVEN TO MY LOVED ONES WERE VERY APPRECIATED THANK YOU !!!
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ANKE P.
Rating: 2 out of 5
following a purchase from 25/01/2026
The package arrived damaged and one glass out of four was missing. I reported the damaged package, but have not yet received a response or a replacement.
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ANDREEA Z.
Rating: 3 out of 5
following a purchase from 20/01/2026
"Being written 'the winter' I bought it to give and on the package and the cup from the site photo there was nowhere written 'Christmas'. I received a green cup with a tree (not the red one from the photo with a star) with the inscription 'Christmas'. How to give a 'Christmas' gift at the end of January? The description and the photo from the site do not match and are not explicit. I would not have taken it if there were 2 models in the photo to play the lottery which (red or green) I would receive and I would have chosen another tea kit model from another site.
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DANIEL R.
Rating: 4 out of 5
following a purchase from 20/01/2026
Good evening products. I recommend
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CHRISTINE B.
Rating: 4 out of 5
following a purchase from 21/01/2026
Package received quickly, in accordance with the order
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David B.
Rating: 4 out of 5
following a purchase from 13/01/2026
Delicious products delivered on time
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CELINE G.
Rating: 4 out of 5
following a purchase from 05/11/2025
the products were good, but one calendar was defective everything was at the bottom there was nothing left in the boxes and a package was returned without informing me
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CAROLINE P.
Rating: 4 out of 5
following a purchase from 05/01/2026
Good products, however ups is very average for delivery!!!
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ANNE V.
Rating: 4 out of 5
following a purchase from 06/01/2026
It was a gift, the recipient was very happy.
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MAGALI L.
Rating: 4 out of 5
following a purchase from 22/12/2025
My order was small jars of jam, fruit pastes all very well however the shortbread package was supposed to taste like crème brûlée I say not at all and dry to eat
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Stéphanie D.
Rating: 4 out of 5
following a purchase from 21/12/2025
Very good
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CHRISTIAN S.
Rating: 3 out of 5
following a purchase from 17/12/2025
Flavors shared on the different products, is it possible to give pairing ideas for savory or sweet products? Very good jam but too sweet.
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ANAÏS N.
Rating: 4 out of 5
following a purchase from 19/12/2025
Products received in good condition.
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CLARA A.
Rating: 4 out of 5
following a purchase from 12/12/2025
Package compliant but arrived late
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CATHERINE C.
Rating: 4 out of 5
following a purchase from 30/11/2025
I really like the products but I had ordered marshmallows in Christmas cardboard packaging and they arrived damaged. I was offered to have the packaging resent to me but I received them after Christmas. It's a shame!
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LUCIENNE E.
Rating: 4 out of 5
following a purchase from 16/12/2025
Great products but the carrier leaves something to be desired
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CAROLE W.
Rating: 4 out of 5
following a purchase from 17/12/2025
Well-handled order, fast, products well secured, almost perfect, only small downside: the amount of padding in the package, a smaller box would have avoided all this padding (which fortunately was recyclable).
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Laurence T.
Rating: 4 out of 5
following a purchase from 11/12/2025
The box now holding the 3 tea boxes together was a bit torn but this does not affect the quality of the product
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MARJORIE P.
Rating: 4 out of 5
following a purchase from 16/12/2025
Perfect simply on top of the gift given the price of the order...
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SABRINA M.
Rating: 4 out of 5
following a purchase from 17/12/2025
Always satisfied with the products. Easy-to-access website. Downside for the inability to choose a gift box and include a message. For these reasons, I will have to go through another site from now on.
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Hélène N.
Rating: 4 out of 5
following a purchase from 14/12/2025
Satisfied with my purchase
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