Customer reviews of Le Comptoir de Mathilde

V

Virginie D.

Rating: 3 out of 5

Published on 26/11/2023 à 10h51 following a purchase from 06/11/2023

The gift wrapping was missing ...

Translated reviews

L

Laurence R.

Rating: 3 out of 5

Published on 25/11/2023 à 14h28 following a purchase from 05/11/2023

A broken jar of spread! Well packaged though. But satisfied overall.

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!

G

Gaëlle S.

Rating: 3 out of 5

Published on 25/11/2023 à 13h50 following a purchase from 05/11/2023

Very good but one item was missing from my parcel. The rest ok

Translated reviews

Response from Le Comptoir de Mathilde Published on 06/02/2024

Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.

A

Annabelle A.

Rating: 4 out of 5

Published on 19/11/2023 à 17h20 following a purchase from 02/11/2023

Order well packed & no breakage! Thank you so much!

Translated reviews

L

Lucien A.

Rating: 4 out of 5

Published on 18/11/2023 à 06h37 following a purchase from 02/11/2023

No particular opinion... This small order was completed quickly and delivered just as quickly.

Translated reviews

J

Jeanyves D.

Rating: 4 out of 5

Published on 16/11/2023 à 13h30 following a purchase from 31/10/2023

Always very satisfied with the products, parcel arrived on time and in good condition, everything was very well protected and no damaged items. Would recommend.

Translated reviews

J

Jean Claude B.

Rating: 3 out of 5

Published on 14/11/2023 à 04h17 following a purchase from 22/10/2023

Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.

P

Perrine K.

Rating: 3 out of 5

Published on 13/11/2023 à 17h56 following a purchase from 26/10/2023

Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!

Translated reviews

Response from Le Comptoir de Mathilde Published on 14/11/2023

Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service

E

Emeline P.

Rating: 3 out of 5

Published on 10/11/2023 à 19h59 following a purchase from 23/10/2023

Shame, good products but incomplete order!

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.

E

Eva R.

Rating: 3 out of 5

Published on 09/11/2023 à 18h44 following a purchase from 22/10/2023

Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.

Translated reviews

A

Annick J.

Rating: 2 out of 5

Published on 30/10/2023 à 06h45 following a purchase from 15/10/2023

Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello Annick, thank you for your review. We're sorry you can't find our Christmas almond hazelnut spread for sale. We hope you'll find other products in our store that you'll like just as much. Thank you for your visit and please let us know if you have any suggestions for improving our product selection. Have a nice day!

E

Emilie D.

Rating: 3 out of 5

Published on 27/10/2023 à 11h54 following a purchase from 09/10/2023

Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.

Translated reviews

V

Veronique D.

Rating: 3 out of 5

Published on 27/10/2023 à 11h19 following a purchase from 09/10/2023

Decu ded papillottes there was only fruit pasta in it when it should be mixed.

Translated reviews

Response from Le Comptoir de Mathilde Published on 07/02/2024

Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.

S

Soazig C.

Rating: 4 out of 5

Published on 27/10/2023 à 09h03 following a purchase from 10/10/2023

Parcels arrive quickly

Translated reviews

C

Co E.

Rating: 3 out of 5

Published on 21/10/2023 à 19h04 following a purchase from 03/10/2023

Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.

Translated reviews

S

Sarah L.

Rating: 2 out of 5

Published on 19/10/2023 à 09h35 following a purchase from 07/09/2023

Small, sloppy packaging

Translated reviews

N

Nathalie P.

Rating: 2 out of 5

Published on 05/10/2023 à 14h09 following a purchase from 19/09/2023

Fast delivery and as pleasant as ever

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!

S

Suzy L.

Rating: 3 out of 5

Published on 09/09/2023 à 16h08 following a purchase from 04/09/2023

Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.

Translated reviews

Response from Le Comptoir de Mathilde Published on 07/02/2024

Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.

M

Marion P.

Rating: 4 out of 5

Published on 31/08/2023 à 17h06 following a purchase from 21/08/2023

Well, no problems to report.

Translated reviews

M

Marcel W.

Rating: 4 out of 5

Published on 25/08/2023 à 06h05 following a purchase from 16/08/2023

Eine deutsche Übersetzung wäre das i-Tüpfelchen. Wir haben uns trotzdem gut zurecht gefunden.

Translated reviews

V

Virginie W.

Rating: 4 out of 5

Published on 01/08/2023 à 17h19 following a purchase from 26/07/2023

good sweet and savoury products......perhaps a few more gift boxes

Translated reviews

J

Julie B.

Rating: 3 out of 5

Published on 18/07/2023 à 13h37 following a purchase from 10/07/2023

Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.

Translated reviews

N

Nadège C.

Rating: 4 out of 5

Published on 21/06/2023 à 07h14 following a purchase from 11/06/2023

Each item was very well packaged.

Translated reviews

I

Isabelle R.

Rating: 3 out of 5

Published on 23/05/2023 à 17h19 following a purchase from 09/05/2023

Tempting photos of the site.

Translated reviews

N

Nicole J.

Rating: 4 out of 5

Published on 07/04/2023 à 13h15 following a purchase from 01/04/2023

Perfect delivery, arrived on time and in good condition.

Translated reviews

M

Martine M.

Rating: 4 out of 5

Published on 06/04/2023 à 22h11 following a purchase from 30/03/2023

Fast delivery

Translated reviews

I

Isabelle F.

Rating: 4 out of 5

Published on 18/03/2023 à 17h50 following a purchase from 14/03/2023

The site is well designed

Translated reviews

F

François L.

Rating: 2 out of 5

Published on 15/03/2023 à 09h26 following a purchase from 26/02/2023

it's too sweet

Translated reviews

B

Béatrice Z.

Rating: 4 out of 5

Published on 08/03/2023 à 13h54 following a purchase from 27/02/2023

very well

Translated reviews

S

Sanson N.

Rating: 4 out of 5

Published on 07/03/2023 à 13h12 following a purchase from 01/03/2023

Address management is very complicated....

Translated reviews

C

Catherine F.

Rating: 4 out of 5

Published on 01/03/2023 à 15h14 following a purchase from 23/02/2023

ergonomic site, easy-to-find products

Translated reviews

B

Beatrice P.

Rating: 3 out of 5

Published on 14/02/2023 à 14h13 following a purchase from 07/02/2023

I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.

Translated reviews

M

Marie Christine S.

Rating: 4 out of 5

Published on 10/02/2023 à 18h17 following a purchase from 31/01/2023

Everything was perfect except for a chocolate that broke in the middle of the order. Everything was impeccable, no marks on the parcel and the chocolate is very difficult to break, it looks like it was broken before it was sent?

Translated reviews

Response from Le Comptoir de Mathilde Published on 14/02/2023

We are very sorry for the damaged item received. We are always very careful and check all the products ordered on our website before they are dispatched. We do our utmost to ensure that your order arrives in the best possible condition, but it can happen that an item is damaged in transit. You can contact our customer service department by e-mail so that we can provide you with a rapid solution: a card with our contact details is included in your parcel. Have a nice day!

C

Corinne M.

Rating: 2 out of 5

Published on 07/02/2023 à 18h31 following a purchase from 27/01/2023

Very expensive! Mustard pots are tiny

Translated reviews

Response from Le Comptoir de Mathilde Published on 14/02/2023

We're sorry you weren't satisfied. The tasting box allows you to discover part of our range of mustards, made in our factory in Provence. The sizes are clearly indicated (7x35g): this allows you to vary the pleasures and discover the flavors on offer! Have a nice day!

E

Eric B.

Rating: 4 out of 5

Published on 07/02/2023 à 17h06 following a purchase from 04/11/2022

Nothing special about the delivery.
It arrived on time.

Translated reviews

A

Anne Sophie R.

Rating: 4 out of 5

Published on 30/01/2023 à 08h03 following a purchase from 21/01/2023

with a gift is great

Translated reviews

N

Nathalie H.

Rating: 4 out of 5

Published on 07/01/2023 à 16h53 following a purchase from 31/12/2022

Correct site. Not too much searching to find a product.

Translated reviews

S

Sanson N.

Rating: 3 out of 5

Published on 05/01/2023 à 13h13 following a purchase from 29/12/2022

On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"

Translated reviews

G

Gisèle D.

Rating: 4 out of 5

Published on 04/01/2023 à 16h58 following a purchase from 29/12/2022

Everything is perfect except the price of delivery which is too high.

Translated reviews

M

Marie Anna P.

Rating: 4 out of 5

Published on 29/12/2022 à 14h48 following a purchase from 20/12/2022

I found the same products as in the store. I didn't quite understand why the person who orders online is the one who picks up the order. It was a gift

Translated reviews