The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Excellent after-sales service; chocolate bunny arrived broken despite all the precautions taken by Le comptoir de Mathilde. We can't blame them for not doing everything possible to ensure that their Easter bunny arrived whole, but the carrier must not have been very careful with the package. But that's not up to Comptoir de Mathilde.
Comptoir de Mathilde sent me back the same bunny, this time in one piece, without asking me any more questions, simply by sending an e-mail with a photo. A much appreciated after-sales service.
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Fabienne D.
Rating: 3 out of 5
following a purchase from 08/04/2022
The products are well packaged, but unfortunately some of them are upside down during transport and arrive not in the best condition for presentation!
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iréne P.
Rating: 4 out of 5
following a purchase from 03/04/2022
fine, but the chocoatcazssé
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serge C.
Rating: 4 out of 5
following a purchase from 24/03/2022
Easily accessible site consultation, perhaps a little more detail on the composition of the pack would be desirable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
Some products were damaged (torn cardboard), which is a shame when it comes to gifts...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2022
Looking forward to new products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2022
Good delivery time and follow-up
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2022
Everything went well with the order and delivery but what a disappointment to receive a packet of chocolate that had melted and made a block, it was a gift so I'm very disappointed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
I don't understand why you can't get free delivery at the store. Instead, you have to pay a delivery fee to have it delivered to your home.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/01/2022
Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2022
nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
The only downside is the delivery charge, which is a shame, as it doesn't encourage people to order, otherwise there's nothing to say.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/01/2022
You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
Excellent products. Only downside: products and shipping costs knives.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/12/2021
I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/12/2021
Gourmet surprise = recipe ?
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
the site is easy to use
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
A box arrived torn
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2021
Quality products.
It's a pity that two of the packages were torn, which wasn't great as a gift...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/12/2021
it arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Fast delivery, well packaged items, but very high shipping costs if the order is under 60€.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Order received quickly, items extremely well protected in the parcel. Too bad about the chocolate bar, which had to be broken before shipping... I hope these little treats do the trick!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
Very good salt
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
choice, fast shipping, good price with special offer
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/12/2021
I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
Very good site, easy to order and delivered fairly quickly. However, one of the jars of baba au rhum opened during the journey, completely emptying itself of all the rum syrup inside.
Fortunately, the parcel was well made and the products particularly well packaged, so nothing else was damaged, but for this jar, which should have been offered at Christmas, it's ruined!
Still very good overall.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/11/2021
wait about 4 weeks or receive an e-mail about the loss of the parcel, a new parcel sent back and no commercial gesture... next time I'll go to another sales site
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Response from Le Comptoir de Mathilde
Hello, you placed your order with us on November 10th and received it on December 13th. We are very sorry. We will try to improve next time to reduce delays during the holiday season.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
I know your products well and am never disappointed but...!!!! I was entitled to a promo code for my birthday but the product was out of stock so a slight disappointment!!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Nice site, but delivery takes a long time ... 13 days to receive an advent calendar!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...
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Response from Le Comptoir de Mathilde
Hello Mr Rouvillain, We're sorry that our products have taken so long to be delivered to you. Our teams do their utmost to process all orders as quickly as possible, which is why our processing times for the end of the year are 5 to 7 days. Having placed your order on the 27th, your parcel was processed and dispatched on time. Best regards, Le Comptoir De Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
the products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/12/2021
All the chocolates were broken
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2021
real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Plenty of choice, too bad everything was out of stock.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2021
Disappointed a bit I received a broken item
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