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A
Rating: 4 out of 5
Delivered in good condition, very well packaged
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
some products are doubled in the categories... I've ordered several times, delivery is in Germany, you offered delivery to a relay point for 8 euros, and the last time I didn't have this option, so I had to take home delivery for 12 euros. (at the time of payment!!) can you provide loyalty points? the promotional code you offered me was not validated for this order, which is quite unpleasant!
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A
Rating: 4 out of 5
Optimal packaging: your jars won't break on the road!
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Rating: 2 out of 5
The site is very well done, but we had a big problem with delivery (charges we pay) and the package was not delivered against signature and was found in damaged condition after trying to put it in the mailbox without much success. The letterbox had to be dismantled to retrieve the parcel.
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Response from Le Comptoir de Mathilde
Hello, We're very sorry about the delivery conditions of your parcel. It should never have happened like that and the services of our carrier were not respected. Have you informed our customer service? I'm doing so immediately, in order to pass on the problem to La Poste. Please do not hesitate to send an e-mail to: [email protected] Very nice day to you, Sincerely, The Comptoir de Mathilde team
A
Rating: 4 out of 5
well
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Rating: 3 out of 5
Good but shipping costs too high
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Rating: 4 out of 5
The chocolate arrived broken.
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Rating: 2 out of 5
Hot chocolate lollipops broken in transit. A bit average considering I paid €4.75 for shipping...
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Response from Le Comptoir de Mathilde
Hello, We are sincerely sorry for the arrival of your pacifier after transport. We can offer you the return of your pacifier. To do so, please send a photo of your product to: [email protected] and we'll do what's necessary. Very nice day to you, Sincerely, The Comptoir de Mathilde team
A
Rating: 4 out of 5
Very good products
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Rating: 3 out of 5
The products are of good quality, no problem on this point. However, although the products were well packaged, I had a bad surprise: my chocolate heart was broken.
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Rating: 3 out of 5
Small problem: one jar was not closed properly and spilled into the package.
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Rating: 4 out of 5
Very good products, fast shipping but still a huge box and tons of packaging...so yes the order arrives intact but there is really too much packaging!
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Rating: 4 out of 5
Quite satisfied despite product error Ordered hazelnut white received coconut white
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Rating: 4 out of 5
Too bad you can't see directly on the product list pages which products are in stock and which aren't.
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Rating: 4 out of 5
expensive delivery charges
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Rating: 3 out of 5
Good but expensive
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Rating: 4 out of 5
Very good products but the gifts were missing, I'm waiting for a reply from customer service. Excellent spread
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Rating: 4 out of 5
The site is very good, the delivery arrived very very quickly. Very happy with my order. Except the shipping costs a little expensive.
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Rating: 4 out of 5
Very good site.
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Rating: 4 out of 5
Fast delivery
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Rating: 2 out of 5
Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend
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Response from Le Comptoir de Mathilde
Hello, We are very sorry for the experience we had with the delivery of your delicacies. In fact, we applied our terms and conditions of sale after observing the various elements of your delivery: - Available at the collection point and notification sent to the recipient on 08/01/2021 - Returned to sender (Le Comptoir de Mathilde) on 18/01/2021. This means that your parcel had been at the collection point for 10 days. A second email was also sent to you on 18/01/2021. On 20/01, we resent your parcel so that you don't have to wait too long for it, following this first little inconvenience. We sincerely regret and understand your dissatisfaction. We hope you will also understand our procedure and the second payment of our postage costs for the return shipment. Have a nice day, The Comptoir de Mathilde team
A
Rating: 3 out of 5
In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.
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Rating: 3 out of 5
Complicated
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Rating: 3 out of 5
Good products
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Rating: 4 out of 5
The site isn't always super-easy to use, with a few misplaced tags.
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Rating: 4 out of 5
Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.
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I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.
A
Rating: 4 out of 5
nice site
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Rating: 3 out of 5
Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.
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Rating: 4 out of 5
Very good products. Fast shipping. I didn't give it 5 stars because of the shipping costs, which I think are too high.
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Rating: 3 out of 5
Expensive delivery costs, order had to be reshipped 2 days before Christmas because it was lost.
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Rating: 4 out of 5
I love comptoir de mathilde products
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Rating: 4 out of 5
Navigation on the site is pleasant and easy, the site is clear and pretty. The order and delivery went well. The products were very well packaged so there was no risk of breakage. The only small negative point was the large number of out-of-stock products...
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Rating: 4 out of 5
Very good product. Although the product was very well protected in the parcel, the carton was damaged.
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Rating: 3 out of 5
Customer service does not respond.
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Rating: 3 out of 5
navigation on the site is very easy. On the other hand, I waited 3 weeks for my delivery, having sent an e-mail and phoned the head office. Some products arrived broken, the pre-emption dates are mid-January, and above all my order did not correspond to the products ordered. The truffles I ordered turned out to be a chocolate lollipop, but the gift was for an adult.
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Rating: 4 out of 5
Very good product, reception well packaged, but it remains a little expensive now that black friday is over ... Lower your prices so I can order again!
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Rating: 4 out of 5
Varied choice of gifts. Slight difficulty in understanding how to have a gift delivered without the receiver receiving the bill paid by the giver... But we're getting there: the wording "my address" needs to be rectified. All that's needed is a better distinction between who pays (is billed) and who is the recipient (is delivered). Otherwise very good service and very good products! Thank you very much!
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Rating: 3 out of 5
On the site, the products look bigger
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Rating: 4 out of 5
without comment. Fine
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Rating: 4 out of 5
fast delivery and well-packaged
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