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Rating: 3 out of 5
Product level, perfect as usual, but delivery service.... Long, very long, and above all no information at the beginning
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
I had trouble validating my order during black friday. Probably due to site saturation, which needs to be reviewed.
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Rating: 4 out of 5
Disappointed not to have found the articles in real stores as before, but the sending was neat and fast. No breakage and received before Christmas
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Rating: 4 out of 5
Satisfied by the delay, not yet tasted
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Rating: 3 out of 5
The products delivered were very well packaged. And the comptoir de Mathilde products are always a great value! We are however very disappointed with the surprise.... very small given the order we placed, we regret not having made the order in installments. Such a shame.
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Rating: 3 out of 5
The 2 tote bags had a strong musty smell. Otherwise I already know the products and like them a lot.
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Rating: 2 out of 5
No news of my order since its return to the store.
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Rating: 4 out of 5
Very well prepared and quality parcel, but really long delay. Fortunately everything arrived on time.
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Rating: 4 out of 5
Order received on time but not respected
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Rating: 4 out of 5
Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.
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Rating: 3 out of 5
Lots of Black Friday bugs and long shipping times
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Rating: 4 out of 5
The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.
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Rating: 3 out of 5
Delivery too long, 14 days to receive my items
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Rating: 3 out of 5
Delivery takes too long
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Rating: 4 out of 5
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
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Rating: 4 out of 5
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
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The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
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Rating: 3 out of 5
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
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Rating: 4 out of 5
Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.
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Rating: 4 out of 5
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
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Rating: 4 out of 5
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
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Rating: 2 out of 5
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
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Response from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
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Rating: 3 out of 5
2/3 bug nothing really annoying on the site but it goes in the background :)
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Rating: 2 out of 5
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
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Response from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
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Rating: 4 out of 5
Too bad the website is very slow, otherwise excellent products and good quality.
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Rating: 4 out of 5
I haven't seen the parcel, I think it arrived in good condition!
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Rating: 3 out of 5
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Rating: 3 out of 5
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Rating: 4 out of 5
navigation on the site is not fluid, that's the only drawback
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Rating: 4 out of 5
Great products, but I have one small complaint about the size of the containers.
But the caramel babas are to die for. Haven't tried the rest yet
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But the caramel babas are to die for. Haven't tried the rest yet
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Rating: 4 out of 5
An item from my order (a box of truffles) was replaced by a chocolate lollipop ...
I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.
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I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.
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Rating: 3 out of 5
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
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Rating: 4 out of 5
The site was very buggy
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Rating: 3 out of 5
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
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Rating: 3 out of 5
Very good for the products but problem of damaged packaging following delivery.
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Rating: 3 out of 5
fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
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Rating: 2 out of 5
Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.
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Response from Le Comptoir de Mathilde
Hello, Thank you for your message. Indeed, our site was very busy on Black Friday and like many brands it was a little slow at times. Thank you very much for your order. We're very happy to see that everything else went smoothly. Enjoy your tasting and have a wonderful holiday season! The Comptoir de Mathilde team
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Rating: 4 out of 5
Everything is fine as far as the order is concerned, the delivery time.... only downside the 2 snack bars arrived broken in the parcel.
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Rating: 4 out of 5
parcel well packed no problem of reception I am satisfied
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Rating: 3 out of 5
The chocolate chip was broken when I received the parcel.
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Rating: 2 out of 5
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
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Response from Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde