Reviews Le Comptoir de Mathilde : Discover customer reviews from lecomptoirdemathilde.com (Page 17)

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Acheteur Vérifié

Published on 16/12/2020 à 18h36 following a purchase from 04/12/2020

parcel well packed no problem of reception I am satisfied

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Acheteur Vérifié

Published on 16/12/2020 à 18h27 following a purchase from 04/12/2020

The chocolate chip was broken when I received the parcel.

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Acheteur Vérifié

Published on 16/12/2020 à 18h12 following a purchase from 11/11/2020

No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.

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Response from Le Comptoir de Mathilde Published on 17/12/2020

Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde

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Acheteur Vérifié

Published on 16/12/2020 à 18h11 following a purchase from 04/12/2020

The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ :(

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Acheteur Vérifié

Published on 16/12/2020 à 18h10 following a purchase from 04/12/2020

Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???

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Acheteur Vérifié

Published on 16/12/2020 à 18h07 following a purchase from 04/12/2020

Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.

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Acheteur Vérifié

Published on 16/12/2020 à 18h06 following a purchase from 04/12/2020

Fine

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Acheteur Vérifié

Published on 16/12/2020 à 17h06 following a purchase from 04/12/2020

packaging problem the packaging was torn

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Acheteur Vérifié

Published on 16/12/2020 à 17h01 following a purchase from 04/12/2020

Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.

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Acheteur Vérifié

Published on 16/12/2020 à 15h33 following a purchase from 04/12/2020

Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.

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Response from Le Comptoir de Mathilde Published on 17/12/2020

Hello Mrs Lattard, We are very sorry to receive your broken products. We do our best to pack each product individually, but the hazards of transport can sometimes leave surprises. If you wish, we can send you back the products that were broken during transport... Concerning the replacement of your truffles, indeed our team tried its best to bring a quick solution, that could satisfy your taste buds but I'm really sorry that the surprise is not there. For your chocolate to break, could you please indicate the reference? Thank you very much, Very nice day to you, The team Le Comptoir de Mathilde

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Acheteur Vérifié

Published on 16/12/2020 à 15h16 following a purchase from 04/12/2020

Expensive for the quantities!

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Acheteur Vérifié

Published on 16/12/2020 à 14h12 following a purchase from 04/12/2020

The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.

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Acheteur Vérifié

Published on 16/12/2020 à 14h04 following a purchase from 04/12/2020

I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.

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Acheteur Vérifié

Published on 16/12/2020 à 13h51 following a purchase from 04/12/2020

Navigation too slow. Very nice product presentation.

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Acheteur Vérifié

Published on 16/12/2020 à 13h47 following a purchase from 04/12/2020

A few bugs on the site, but very practical

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Acheteur Vérifié

Published on 16/12/2020 à 13h12 following a purchase from 04/12/2020

Plenty of choice. Too bad there's no longer a store in Paris.

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Acheteur Vérifié

Published on 15/12/2020 à 21h02 following a purchase from 04/12/2020

I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.

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Acheteur Vérifié

Published on 15/12/2020 à 19h19 following a purchase from 18/11/2020

Fine

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Acheteur Vérifié

Published on 13/12/2020 à 19h22 following a purchase from 02/12/2020

The site is well designed

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Acheteur Vérifié

Published on 13/12/2020 à 13h55 following a purchase from 04/12/2020

The site takes a long time to load, but otherwise it's fine.

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Acheteur Vérifié

Published on 13/12/2020 à 09h51 following a purchase from 04/12/2020

My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.

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Acheteur Vérifié

Published on 13/12/2020 à 09h20 following a purchase from 04/12/2020

Often, the products I had selected in my basket became unavailable and I had to switch to other products.

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Acheteur Vérifié

Published on 13/12/2020 à 08h35 following a purchase from 04/12/2020

I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize

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Acheteur Vérifié

Published on 12/12/2020 à 17h35 following a purchase from 04/12/2020

Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).

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Acheteur Vérifié

Published on 12/12/2020 à 16h03 following a purchase from 04/12/2020

Short expiry dates Broken product

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Response from Le Comptoir de Mathilde Published on 14/12/2020

Hello Mrs Opigez, First of all, we're really sorry about the damaged product when we received your order! We try to pack each product as carefully as possible to avoid any breakage, but the hazards of transport can sometimes leave surprises. Concerning products with a past date, we are also sorry, it was a preparation error on our part and in no way should we have sent you a product like this.
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur Vérifié

Published on 11/12/2020 à 17h17 following a purchase from 22/11/2020

Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...

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Response from Le Comptoir de Mathilde Published on 14/12/2020

Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur Vérifié

Published on 11/12/2020 à 11h06 following a purchase from 02/12/2020

quantities in the basket cannot be modified without leaving the basket

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Acheteur Vérifié

Published on 11/12/2020 à 10h28 following a purchase from 02/12/2020

Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.

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Response from Le Comptoir de Mathilde Published on 11/12/2020

Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur Vérifié

Published on 11/12/2020 à 09h49 following a purchase from 01/12/2020

Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities

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Response from Le Comptoir de Mathilde Published on 11/12/2020

Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur Vérifié

Published on 11/12/2020 à 07h22 following a purchase from 23/11/2020

The site is very easy to navigate and delivery times are correct.

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Acheteur Vérifié

Published on 10/12/2020 à 21h07 following a purchase from 04/12/2020

I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.

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Response from Le Comptoir de Mathilde Published on 11/12/2020

Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur Vérifié

Published on 10/12/2020 à 20h44 following a purchase from 01/12/2020

I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...

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Acheteur Vérifié

Published on 10/12/2020 à 20h09 following a purchase from 02/12/2020

Fast and careful delivery, good 0products. Thank you

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Acheteur Vérifié

Published on 10/12/2020 à 18h31 following a purchase from 28/11/2020

I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...

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Acheteur Vérifié

Published on 10/12/2020 à 18h16 following a purchase from 03/12/2020

first order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.

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Acheteur Vérifié

Published on 10/12/2020 à 18h12 following a purchase from 01/12/2020

Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...

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Acheteur Vérifié

Published on 10/12/2020 à 17h51 following a purchase from 03/12/2020

Very good

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Acheteur Vérifié

Published on 10/12/2020 à 17h46 following a purchase from 01/12/2020

Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.

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Acheteur Vérifié

Published on 10/12/2020 à 15h56 following a purchase from 03/12/2020

Beautiful products but my order was wrong and I didn't get any feedback from customer service.

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Acheteur Vérifié

Published on 09/12/2020 à 19h21 following a purchase from 22/11/2020

Well-packaged parcel with a little extra surprise. I really like the front calendar. On the other hand, little information on tracking (none for 1 week due to a bug).

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Customer reviews of Le Comptoir de Mathilde

Summary of reviews

Reviews 2, 3 and 4 stars