Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Extremely careful packing. Well done!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delighted with my order and the service. Just one star less for the not very eco-friendly packaging :-/
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delivery on the day announced super well packaged a pleasure to order how does your customer service work on the internet I am a customer at the store in vaison la romaine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
One was broken
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
Satisfied with the site presentation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Delivery a little long and postage expensive but excellent product.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
Etwas unübersichtlich
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
Email sent to customer service following an order problem and still no reply.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Package well received. It was a gift. Contents a little scattered. On the other hand I had no tracking of the package. No email saying it was going to be delivered and the colissimo tracking never showed up.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
choice and ease of use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
The site is not very efficient. The sections are not always relevant. Salt mills difficult to find in the "salts" section...astonishing. As for the rest, delivery, product quality and packaging, nothing to report. Everything was fine. Good products, but site to be rectified
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
A product offering by region would be interesting
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Very good, accessible site. On the other hand, little information on the tracking of the package (for organization on the date of delivery for the receipt of the package) and disappointed with the expected delivery time of 4 to 5 days, but was delivered 8 days after ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
The fabric bag had a very unpleasant smell (musty?) I had to wash it and of course the design faded a bit. Otherwise, the advent calendar is great, my son is drooling in front of it while waiting for december 1st.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
It's a pity that some products aren't available or the date of availability communicated... (spread in large jars, praliné....) On the other hand, the products are extremely well packaged and protected for shipping. Never any breakage, very reliable and quality delivery service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
It took me a while to find the products I'm used to getting in the store.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
The chocolate bar arrived broken.
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Response from Le Comptoir de Mathilde
Hello Mr. HURTEAU, We sincerely apologize for your broken tablet when we received your parcel. We do our utmost to pack each product in the best possible way to avoid transport-related problems. Please do not hesitate to contact our customer service department, so that we can make the necessary arrangements for your tablet. Thank you, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Site: choice, payment navigation very good Delivery: the deliveryman left the parcel in the entrance of the building. Parcels: products very well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Everything was well packed! Delivery was fast. Niquel RAS
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
very good except for a leaky terrine.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Good product, easy-to-use website.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/11/2020
The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Nickel except for one broken cup despite really good packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The main drawback is the price of delivery (exorbitant).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Fast delivery, and the parcel was well protected so that it was not damaged in transit.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Very good but too much packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
I love the brand but one of my items arrived open and will not be consumed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Impeccable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
Fast shipping and very convenient site but the size of the package for 3 small products!!! And too much packaging, help!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/11/2020
The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
navigation on the site is a bit complicated, and it's a shame that bookmarking isn't done on the product page.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Thank you for adding the possibility to write a message when it's a gift ... Shipping costs are a bit expensive ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
Delivery received on time. What I find expensive is the postage 8'50 and even almost 10 euros for chocolate it's expensive.
I'll do anything to wait until the store is open.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
more product details
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
I knew what I wanted and found it quite easily on the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
A great place to find top gifts! Unfortunately, the box was torn, which was the only disappointment.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
The site is very well done (except for the expiration dates, especially if it's for a gift and the expiration dates are limited...) and the products are very well packaged and sent.
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