Customer reviews of Le Comptoir de Mathilde

Good products

Compliant order and fast delivery.
Only downside: the chocolate arrived broken, too bad.

Just for customer service as product is out of date

Delivery was fast, which is good. But when I ordered online, I chose certain colors for the items (black and red) and I received items in black and red but also in blue, which I had not chosen. I wasn't very happy about that.

The order was quickly dispatched, well packaged. Too bad you have to pay for delivery, I came to the site because I went to several stores but nobody had any....

very good site

The parcel was delivered quickly and each item was well packaged. The product is as described.

Site with fast delivery and in conformity with the order Nevertheless great disappointment as for the expiration date of consumption of certain articles very short (less than 3 months) it is really a pity because the remainder was perfect.

It's a pity to have to start from the beginning when you put an item in the basket.

The site is correct, could be more structured by categories (black, milk, filled, etc. ...). Delivery is neat, but I find shipping costs too high, whatever the amount of the order, a commercial gesture could be made in this area. Some products "samples" could be added to promote other items than those ordered.

Very easy to use

I liked the isothermal bag to protect the expedition in the summer heat.

Very well packed!

Fast and efficient

Hello A broken pot

Very good

I haven't tasted the products yet so I can't give all the stars, but delivery took 2 days! Top notch, nothing to complain about

It would be easier to immediately look for sugar-free products

Very annoying site, not at all intuitive, with a promotional page that keeps opening. Just unbearable.
I wanted to make a gift. I couldn't find the gift option and I think the person must have received the invoice details!... In short, I wouldn't order online anymore. In short, I won't order on the internet anymore. I can't evaluate the quality of your products since it's a gift.

It should be possible to note that you are a loyal customer in-store with your card number.

Excellent products and lots of choice. Slight problem with order confirmation

Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.

Fast delivery. During a previous order, the box arrived wet, one of the jars had been broken. This problem was solved without any complications and I received a new parcel very quickly.
On the other hand, I would appreciate it if customer loyalty were recognized by sending a discount coupon from time to time!

I was pleased because I know the products but disappointed because I was missing a batch of spread that was offered normally two following the order and I received only one I sent a message and I had no response so the after sales service I found it average

Perfect but the marshmallows are missing :(

It's a pity that the little gift didn't include products other than those ordered! It would have been interesting to taste other products that we were not familiar with. Otherwise, everything went well and we're happy to be able to treat ourselves!

Site very good, delivery very good, It is a pity not to receive confirmation of order, payment or notice of shipment from the counter. I only received emails from the payment and delivery company. Too bad you can't earn points on your loyalty card...

Satisfied but 4 shelves broken

For a first navigation, not too many opinions yet because I knew what I wanted. I'll reserve a new opinion for a future consultation.

The site is well designed and easy to navigate to find what you're looking for.

Very satisfied with our order, products always very good as usual. Only negative point the deliveryman did not warn us and threw the box over the gate. Fortunately the packaging was very strong and protected all the products. We would recommend.

Order received very quickly, perfectly packaged, nothing to complain about, perfect! However, delivery costs are still high.

Hello, the quantity of pepper on the website is different from the one on the Mini Moulin. I have phoned you about this. Best regards

Pleasant site. Fast and efficient delivery.

Beautiful sign

Easy to explore

With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.

Fast delivery and perfectly packaged! One tiny complaint about a packet of caramelized almonds which were slightly stuck. Not too presentable.

The site is very good but unfortunately the honey pot was badly closed and partly leaked into the protective paper in the parcel.

Delivery in 7 days despite confinement. Package in good condition and conforms to order.