Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/05/2017 à 22h56 following a purchase from 25/05/2017

Very well done

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Acheteur vérifié

Rating: 3 out of 5

Published on 31/05/2017 à 09h47 following a purchase from 18/05/2017

Very pretty products but average quality chocolate. Package of pots of spread arrived cracked (2 broken pots out of 3) I expected better ...

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Response from Le Comptoir de Mathilde Published on 31/05/2017

Hi Ingrid, I'm sorry to hear that you've received broken pots of spread. Have you contacted Customer Service to let them know? If not, please do not hesitate to write to me at [email protected] (if possible with photos) so that we can compensate you appropriately. Sincerely

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/05/2017 à 17h39 following a purchase from 21/05/2017

Very good. I'm sorry I can't rate the different products, but it was a gift. Cdlt

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/05/2017 à 16h51 following a purchase from 21/05/2017

Great site with great products, the spreads are delicious!
However, the products are still very expensive in my opinion... 8€ for a 250g jar of spread, 3,90€ for a lollipop... But otherwise super quality, original gift for Mother's Day ;)

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/05/2017 à 09h38 following a purchase from 06/02/2017

Lovely gourmet products in attractive packaging and boxes.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/05/2017 à 10h44 following a purchase from 14/01/2017

Very easy to order

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/05/2017 à 11h25 following a purchase from 15/12/2016

user-friendly

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/05/2017 à 09h28 following a purchase from 28/01/2017

Satisfactory site to recommend.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/05/2017 à 11h45 following a purchase from 13/12/2016

Practical Clear, beautiful window

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/05/2017 à 17h55 following a purchase from 25/04/2017

the whole thing was a gift so I can't give an opinion

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/05/2017 à 10h45 following a purchase from 27/12/2016

The site is well designed

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/05/2017 à 08h18 following a purchase from 15/12/2016

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 19h54 following a purchase from 29/11/2016

Easy-to-read site

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 18h29 following a purchase from 10/03/2017

ATTENTION ALL THE SAME, BECAUSE DESPITE 2 SUPERB INDIVIDUAL PRODUCT PACKAGING, SOME POTS OF MUSTARD HAVE LEAKED " OIL !!!!

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 15h01 following a purchase from 28/11/2016

A good product that worked when it came time to give presents.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 11h25 following a purchase from 26/11/2016

Very well designed. However, it lacks choice compared to the store, which is a shame when you want to send a package for the holidays.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 11h16 following a purchase from 08/04/2017

Ergonomic site, well illustrated and detailed. Would benefit from more product categorization...

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 10h56 following a purchase from 21/01/2017

pleasant site

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Acheteur vérifié

Rating: 2 out of 5

Published on 16/05/2017 à 09h56 following a purchase from 07/01/2017

Following my order, the price of the honey was indicated at a reasonable price, but when I received it, it was no longer at the price indicated. After complaining, I only received one extra jar of honey, whereas you should have sold it to me at the price indicated online. Not very honest of you.....

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Chantal, I remember your complaint about the price of honey on our website. The price of the jar of honey displayed on the site was correct and the product sheet clearly indicated the weight of the jar, i.e. 250 g (via the "Ingredients" tab). Unfortunately, it turns out that the price per kilo displayed was wrong and was quickly corrected. We therefore decided to send you an extra jar and a totebag to compensate for the inconvenience. Sincerely

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Acheteur vérifié

Rating: 3 out of 5

Published on 16/05/2017 à 09h18 following a purchase from 28/04/2017

Unfortunately, two pots arrived broken.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 09h16 following a purchase from 21/04/2017

The site is easy to access and offers a wide range of products. I had a small problem receiving my order, but customer service was quick to help.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 09h00 following a purchase from 10/12/2016

Not bad

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 08h55 following a purchase from 30/11/2016

Small bug when I placed my order where the choice by credit card could not be selected. I love these products and continue to order them regularly.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 08h42 following a purchase from 13/01/2017

Nothing

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Acheteur vérifié

Rating: 2 out of 5

Published on 16/05/2017 à 08h37 following a purchase from 07/05/2017

Very disappointed by the quality of the product, very high in chocolate and no taste of sauternes grapes compared to another order placed with another supplier.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 08h05 following a purchase from 04/05/2017

Very well done website, very easy to order, great choice, just a pity that the shipping costs are so high...would it be possible to use a parcel delivery service?

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Acheteur vérifié

Rating: 3 out of 5

Published on 16/05/2017 à 07h24 following a purchase from 07/03/2017

This questionnaire is too precise, if you give stars for a product, it's superfluous to have to enter more text....

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 07h09 following a purchase from 04/04/2017

Appetizing

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 06h54 following a purchase from 13/03/2017

the site is good nothing to say special

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 22h35 following a purchase from 06/03/2017

Pleasant and easy

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 22h19 following a purchase from 05/12/2016

Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 22h06 following a purchase from 27/01/2017

Good service. Delivery on time, but still rather expensive.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 21h28 following a purchase from 17/02/2017

Clear and pleasant to look at

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h53 following a purchase from 08/05/2017

well

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/05/2017 à 20h50 following a purchase from 01/12/2016

Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h43 following a purchase from 04/04/2017

RAS. Perhaps a little expensive compared to the product ordered, which disappointed me a little.

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/05/2017 à 20h39 following a purchase from 23/11/2016

A bit expensive... It's cheaper if you buy local (same product)

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h35 following a purchase from 24/12/2016

No particular problems! Just one item that was unavailable even though it was on the site, a bit frustrating.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h32 following a purchase from 09/04/2017

Almost as nice as the store!

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h31 following a purchase from 16/12/2016

The site is clear, but perhaps a little unattractive.

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