Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2, 3 and 4 stars

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CELINE T.
Rating: 4 out of 5
following a purchase from 28/11/2025
very good products
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STÉPHANE J.
Rating: 4 out of 5
following a purchase from 26/11/2025
Very good quality products. Unfortunately, a delivery person who decides to change the site for no valid reason.
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CORINNE F.
Rating: 4 out of 5
following a purchase from 21/11/2025
I received my package quite quickly (problem with the delivery person!). One item was broken but Mathilde's counter refunded me very quickly. A very appreciated commercial gesture.
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JULIE L.
Rating: 4 out of 5
following a purchase from 26/11/2025
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FLORENCE F.
Rating: 3 out of 5
following a purchase from 24/11/2025
Nice products. I couldn't use my discount voucher when placing my online order. That's unfortunate!
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NADÈGE R.
Rating: 4 out of 5
following a purchase from 23/11/2025
Fruit pastes are very good but the surroundings do not please me, it sticks too much to the fruit pastes, could you perhaps use shiny paper packaging. Thank you, best regards.
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MYLÈNE Q.
Rating: 4 out of 5
following a purchase from 21/11/2025
Very nice, good quality packaging of the products.
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JEAN-FRANCOIS M.
Rating: 4 out of 5
following a purchase from 19/11/2025
Nothing to say about the quality of the products but next time I will avoid home delivery because the carrier DHL set the delivery date without asking for my opinion and obviously I wasn't there so I will choose a pickup point next time
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MORGANE L.
Rating: 4 out of 5
following a purchase from 16/11/2025
Ordered for my grandparents, very happy with my purchase, a bit expensive for the quantities, plus I found a broken chocolate tablet, but unfortunately it may be due to transport.
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VANESSA C.
Rating: 4 out of 5
following a purchase from 18/11/2025
Calendar as expected.
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Isabelle L.
Rating: 4 out of 5
following a purchase from 15/11/2025
fast reception
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RÉMI G.
Rating: 4 out of 5
following a purchase from 13/11/2025
I expected a better gift considering the price spent on my order
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Thomas L.
Rating: 4 out of 5
following a purchase from 13/11/2025
Great!
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GENEVIEVE P.
Rating: 4 out of 5
following a purchase from 11/11/2025
Perfect, as usual
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ANNE LAURE C.
Rating: 4 out of 5
following a purchase from 10/11/2025
Very good quality. Perfect package. Product a bit expensive
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MELANIE R.
Rating: 4 out of 5
following a purchase from 09/11/2025
Fast delivery, 3 small gift bags requested because it was a large order but not received
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CAROLE D.
Rating: 3 out of 5
following a purchase from 08/11/2025
2 boxes ordered with the packaging arriving torn so impossible to gift in the current state for the holidays. Customer service is attentive and responsive, immediately sent a new packaging, hence the rating of 3 out of 5
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Thies K.
Rating: 4 out of 5
following a purchase from 10/11/2025
Simply delicious
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GENEVIEVE C.
Rating: 4 out of 5
following a purchase from 09/11/2025
A bit expensive
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MARIANNE S.
Rating: 4 out of 5
following a purchase from 04/11/2025
Good
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THÉRÈSE C.
Rating: 4 out of 5
following a purchase from 03/11/2025
Very good product, fast delivery.
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CELINE C.
Rating: 4 out of 5
following a purchase from 03/11/2025
Good
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ROMUALD R.
Rating: 4 out of 5
following a purchase from 31/10/2025
Yummy
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Marie lise M.
Rating: 3 out of 5
following a purchase from 22/10/2025
the broken chocolate is way too thick so the toppings are almost nonexistent in the mouth!
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SANDRINE C.
Rating: 3 out of 5
following a purchase from 31/10/2025
Fast shipping, as I ordered advent calendars, we have not yet had the pleasure of tasting them. However, I was supposed to receive a gift for my first order but I did not get it.
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Response from Le Comptoir de Mathilde
Hello Sandrine, thank you for your feedback and we are pleased to hear that the shipping was fast. We apologize for the absence of the welcome gift and we invite you to contact us directly so that we can resolve this issue. We hope you will enjoy your advent calendars once tasted!
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KADIJA A.
Rating: 4 out of 5
following a purchase from 29/10/2025
Nice article (gift basket) and a small jar of spread offered, nice. Small downside, the delivery costs are expensive.
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REGINE B.
Rating: 4 out of 5
following a purchase from 28/10/2025
Good evening products, beautiful gift ideas
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RÉGINE P.
Rating: 4 out of 5
following a purchase from 29/10/2025
Very happy
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Virginie P.
Rating: 4 out of 5
following a purchase from 19/10/2025
Good products but quite expensive, too bad the shipping is long and the advent calendar arrived damaged
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MURIELLE S.
Rating: 3 out of 5
following a purchase from 13/10/2025
A product that leaks in the box. Refunded only partially.
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Response from Le Comptoir de Mathilde
Hello Murielle,

As explained several times during our email exchanges following the processing of your complaint, the product remained fully consumable, hence the procedure put in place.

With all our attention and the desire to delight you again,
Best regards,
B
Barbara V.
Rating: 4 out of 5
following a purchase from 10/10/2025
Excellent original product and good! Fast delivery
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Tiphaine M.
Rating: 4 out of 5
following a purchase from 04/10/2025
The spreads are delicious!!! However, I was a bit disappointed by the Dubai chocolate bar; given the price, I expected it to be well filled inside... which was not the case, unfortunately.
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CHANTAL C.
Rating: 4 out of 5
following a purchase from 28/09/2025
happy with the received products
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Cécile T.
Rating: 4 out of 5
following a purchase from 28/09/2025
Truffle mustard is to die for!! Delicious
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ARLETTE L.
Rating: 4 out of 5
following a purchase from 17/09/2025
Excellent product and good quality
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MARTINE D.
Rating: 3 out of 5
following a purchase from 17/09/2025
the friends I sent were delighted but did not taste
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Cyril L.
Rating: 4 out of 5
following a purchase from 17/09/2025
ras
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eric C.
Rating: 4 out of 5
following a purchase from 17/09/2025
Everything is perfect...as usual
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Jocelyne S.
Rating: 4 out of 5
following a purchase from 08/09/2025
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Joël H.
Rating: 2 out of 5
following a purchase from 06/09/2025
Yes and no. My order included a Texan appetizer. I realize that you have changed the recipe in the meantime (for a few years). It's no longer the same. Disappointed.
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Response from Le Comptoir de Mathilde
Hello Joël,

Thank you for taking the time to share your feedback. We are sorry to hear that our Texan appetizer no longer satisfies you. Your feedback is valuable and guides us in our improvement efforts. Please feel free to contact us with any suggestions. We look forward to seeing you again at Le Comptoir de Mathilde.

Best regards,
The team at Comptoir de Mathilde
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