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M
Rating: 3 out of 5
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
A product arrived broken, I reported it, no response from the service.
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M
Rating: 3 out of 5
The chocolates have arrived cassės
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I
Rating: 4 out of 5
Fast, full order
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J
Rating: 4 out of 5
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
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C
Rating: 4 out of 5
Good quality products, beautiful chocolate decorations to offer for the festive season.
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C
Rating: 2 out of 5
Si0e web inaccessible pendant le black friday.produit arrivé abimé
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S
Rating: 2 out of 5
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
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M
Rating: 3 out of 5
very long shipping!!!
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F
Rating: 2 out of 5
order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
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S
Rating: 4 out of 5
Fine
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J
Rating: 2 out of 5
The shelves all arrived broken. The inner protective packaging was not sufficient.
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L
Rating: 3 out of 5
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
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E
Rating: 3 out of 5
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
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C
Rating: 3 out of 5
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
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V
Rating: 3 out of 5
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
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M
Rating: 4 out of 5
Very well packaged, but impossible to track.
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C
Rating: 2 out of 5
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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A
Rating: 3 out of 5
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
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B
Rating: 4 out of 5
NICE PRODUCTS BUT CHOCOLATE BREAKS !!!!
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S
Rating: 3 out of 5
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
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E
Rating: 3 out of 5
Some products arrived broken, no news from customer service
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B
Rating: 3 out of 5
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
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G
Rating: 2 out of 5
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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M
Rating: 3 out of 5
Products arrived broken and I never got a return from customer service.
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S
Rating: 2 out of 5
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
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M
Rating: 2 out of 5
I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...
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S
Rating: 2 out of 5
I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.
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M
Rating: 2 out of 5
Missing a product And no response from customer service
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C
Rating: 3 out of 5
Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.
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L
Rating: 4 out of 5
Very good chocolates, but a little expensive. I always give them to my daughter, who loves them, but I was disappointed not to have been able to take advantage of the Black Friday offer for which I had received no information on the newsletter.
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H
Rating: 3 out of 5
After ordering €160 worth of chocolate, I couldn't wait to discover my gift. What a disappointment when, alas, I saw a tiny sample of chocolate spread. I love your chocolates. But between the ''sample'' gifts and the loyalty points that can be accumulated for a content you don't know about ... It's disappointing. I'm thinking of doing my Christmas shopping elsewhere next time.
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Response from Le Comptoir de Mathilde
Hello Harmonie,
Thank you for your feedback and for your confidence in our chocolates. We are sorry to hear that the gift you received did not meet your expectations. Your feedback is important to us, and we take note of your comments about the samples and the loyalty program. We look forward to seeing you again soon and providing you with a more satisfying experience.
Yours sincerely
The Comptoir de Mathilde team
Thank you for your feedback and for your confidence in our chocolates. We are sorry to hear that the gift you received did not meet your expectations. Your feedback is important to us, and we take note of your comments about the samples and the loyalty program. We look forward to seeing you again soon and providing you with a more satisfying experience.
Yours sincerely
The Comptoir de Mathilde team
E
Rating: 3 out of 5
Too bad the calendar didn't fit and all the chocolates fell off.
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M
Rating: 4 out of 5
Very good products and nice surprises every day
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J
Rating: 4 out of 5
Product as ordered. Slight problem with the packaging, which was not properly sealed.
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A
Rating: 3 out of 5
No is actually also wrong. I contacted customer services about a part of the shipment that arrived broken, but they didn't respond. I am very disappointed. I won't be ordering anything from them again.
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P
Rating: 2 out of 5
Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...
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O
Rating: 2 out of 5
Hello, I received an incomplete package, I made a claim on the site, no news for several days.
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M
Rating: 4 out of 5
Very good! I just wanted a little more choice
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S
Rating: 3 out of 5
Item arrived broken, after-sales service not very accessible.
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