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O
Rating: 3 out of 5
I received all the chocolates, the problem was that I received broken ones. I contacted customer service but got no answer.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 3 out of 5
A product arrived damaged and I didn't get a return from the after-sales service.
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A
Rating: 2 out of 5
Tea box damaged I have made a claim no one to date has replied.
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L
Rating: 2 out of 5
Products arrived broken!
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M
Rating: 2 out of 5
my chocolate bar arrived broken...
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D
Rating: 2 out of 5
Some of the chocolate patterns are melted, not a great gift KAMASUTRA
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I
Rating: 2 out of 5
My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.
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A
Rating: 3 out of 5
No gift bag Too bad
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C
Rating: 4 out of 5
Very nice product, sent on time.
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F
Rating: 4 out of 5
Fast delivery and quality products
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J
Rating: 2 out of 5
Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.
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D
Rating: 4 out of 5
Very nice package, too bad your gift didn't live up to our orders.
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C
Rating: 4 out of 5
Perfect!
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F
Rating: 4 out of 5
Okay
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C
Rating: 4 out of 5
as described
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E
Rating: 4 out of 5
Delivery ok Products good Too bad, 30% off the week after my purchase...
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M
Rating: 4 out of 5
Smooth delivery, well packed
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S
Rating: 4 out of 5
Everything perfect except the delivery. The delivery man didn't even ring, and I had to go and get the parcel. Which is a real problem for me.
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C
Rating: 4 out of 5
Super good, delivery ok
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M
Rating: 4 out of 5
The price of delivery was a bit high but I understood when I received my order. SUPER PACKAGED
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P
Rating: 4 out of 5
I'm waiting to taste the product!?!
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M
Rating: 3 out of 5
Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Maelys. We are sorry that your ordering experience on our site did not live up to your expectations. We have taken your comment into account and will be looking to improve our delivery and customer care services to avoid these inconveniences in the future. We hope you enjoyed the products you received in your parcel. We look forward to seeing you again in store!
V
Rating: 3 out of 5
The little pot of grilled meats in the gourmet box was broken despite the precautions taken!
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your review of our website Le Comptoir de Mathilde. We are sorry to hear that the small pot of grilled meats was broken in your box. We will take the necessary measures to improve our packaging and avoid this kind of inconvenience in the future. If you have not already done so, please do not hesitate to contact us again at [email protected]. We hope you have been able to enjoy the other delicious treats in our box. Have a nice day. The Comptoir de Mathilde team.
M
Rating: 4 out of 5
Very good tea
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F
Rating: 2 out of 5
Sent to a relay when I had indicated home delivery.
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Response from Le Comptoir de Mathilde
Hello Florian, thank you for your feedback. We are sorry that your parcel was sent to a relay when you had indicated a home delivery. We will do our utmost to resolve this problem with our carrier and improve our delivery service. Thank you for your confidence and have a nice day.
F
Rating: 3 out of 5
Hello, Delivery too long and I have a box preparation salted damaged at the top in the corner. I won't be able to offer it as it's not pretty. Too bad because I really like your products.
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Response from Le Comptoir de Mathilde
Hello, thank you for your feedback. We're sorry that delivery took so long and that your box was damaged. If you haven't already done so, don't hesitate to write to us at [email protected], enclosing photos of the damaged items received, The comptoir de Mathilde team
I
Rating: 4 out of 5
A little expensive but very good quality
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S
Rating: 4 out of 5
Very good products
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M
Rating: 2 out of 5
DLC of the products two months later, no SAV return, very disappointed.
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Response from Le Comptoir de Mathilde
Dear Marion, thank you very much for your feedback. We are sorry to have disappointed you with our DLC and the lack of feedback from our after-sales service. We are taking your comments into account to improve our service and hope to see you soon to offer you a better experience at Comptoir de Mathilde.
D
Rating: 4 out of 5
I'm very satisfied. There were no problems.
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V
Rating: 4 out of 5
Satisfied with my purchases but overall a little expensive (chocolate bar) that will limit my next purchase alas!
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E
Rating: 3 out of 5
Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.
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D
Rating: 4 out of 5
The mustards are delicious, but two of them were not sealed well enough and opened in transport. I had them shipped to me at the hotel I was staying at in France. I live in the USA, where you do not ship to, so I cannot get these two jars replaced, which makes me a bit sad.
A
Rating: 4 out of 5
A lot of unnecessary packaging: pollution Nevertheless, delivery as ordered
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G
Rating: 4 out of 5
As I expected, I'm happy to have pleased the people I gave it to.
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P
Rating: 4 out of 5
No problems with ordering on the site. Tracking and shipping OK. But as always, delivery by Colissimo was not professional: I asked for a one-day postponement which was confirmed by e-mail. But the deliveryman still turned up on the original date and I received a missed delivery e-mail! Fortunately, they delivered the next day... but Colissimo is definitely not a reliable partner, you should change service provider...
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L
Rating: 4 out of 5
Happy with the purchase but the note I asked for was not included in the parcel.
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Response from Le Comptoir de Mathilde
We're delighted you enjoyed your purchase! We're sorry about the little note, we'll make sure it doesn't happen again in the future. Thank you for your feedback."
J
Rating: 4 out of 5
Truffle oil: the taste is not up to scratch. Lemon oil very good
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J
Rating: 3 out of 5
The products are brilliant, but the delivery time was very long this time.
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O
Rating: 4 out of 5
Good product, but the rum babas' dough lacks lightness.
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