Customer reviews of Le Comptoir de Mathilde

An error in the parcel but repaired on the 1st phone call. Fast delivery and efficient after-sales service.

Very satisfied , about the order. Just a pity that only French is spoken on the phone. But I got an answer by mail. Thanks for that.

an oversight in the first shipment, but after a complaint, the complement arrived fairly quickly and with a commercial gesture.

products as advertised on the site, very good quality. Dispatch of the parcel within a reasonable timeframe, with the unfortunate exception of the occasional broken pot due to faulty packaging, which was immediately replaced by the counter, which was perfectly correct in this respect.

Just a small delivery problem. 2 jars slightly damaged in transit, but nothing too serious. Otherwise, everything was in order, fast and good products.

Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.

Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !

Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!

Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.

Very good except for the shipping costs, which are too high.

Package received very quickly and prepared with care. Very good and original products.

Hello Although the parcel is well packed, a jar of chocolate leaked into the box (oil).

Good but not excellent....

The grinder of the salt bottle was broken!

Good products but a little disappointment.... The gift product was not in the parcel.

First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.

very good and I hope very good because we haven't tasted everything yet

Very fast and organized service

Good product quality

order received promptly, impeccable packaging

Nothing to say super good

The shipping time was too long

I'm satisfied with the product they sell, but not with the customer service, they don't answer the questions asked, which creates mistrust.

Shipping costs are too expensive

The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!

Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.

Too bad the jar of lavender honey was poorly sealed. it leaked into the package .

Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.

I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.

Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.

Chocolates delivered just before the start of the school vacations following a reminder, as a gift for the school. The teacher really liked the school kit! We've had great feedback on the chocolates. I'd recommend them!

Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.

Our delivery took just under a month. Inquiries (made in English) were not answered.

Good product

As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.

Very good but not cheap...

Very good products, for a gift

Very satisfied with the products ordered but delivery time a little too long.

The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!

Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.