The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
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nathalie C.
Rating: 4 out of 5
following a purchase from 11/12/2023
Delicious
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Christelle M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Products always at the top, delivery time a little long.
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Pierre-Jean L.
Rating: 3 out of 5
following a purchase from 11/12/2023
My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.
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Response from Le Comptoir de Mathilde
Hello Pierre-Jean,
Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.
Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.
With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.
Nevertheless, we are pleased to hear that your parcel has arrived at its destination.
Yours faithfully
internet customer service
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Isabelle D.
Rating: 2 out of 5
following a purchase from 11/12/2023
Late delivery
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Response from Le Comptoir de Mathilde
Hello Isabelle, we're sorry to hear that you've experienced a delivery delay with our boutique Le Comptoir de Mathilde. We take great pride in providing a quality service to our customers and will do our utmost to resolve this situation as quickly as possible. Thank you for your trust and understanding.
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Stéphanie C.
Rating: 3 out of 5
following a purchase from 29/11/2023
My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!
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Response from Le Comptoir de Mathilde
Hello Stéphanie, thank you for your feedback. We're sorry for the delay in preparing your order at the end of 2023, but we're doing our best to reduce it as much as possible. Regarding the choice of products, we regularly update our catalog to offer a maximum variety of products at affordable prices. We take your comments into account to improve our service. Thank you for your confidence in Le Comptoir de Mathilde.
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Solène P.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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catherine F.
Rating: 4 out of 5
following a purchase from 01/12/2023
pleasant site, easy ordering, fast shipping despite the holiday season. Very neat packaging, in short, a very positive review.
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sylvie D.
Rating: 4 out of 5
following a purchase from 02/12/2023
Perfect
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Marine D.
Rating: 4 out of 5
following a purchase from 06/12/2023
The products are of high quality, I'm quite satisfied with this purchase. However, for the tea box, one of the pots was almost empty.
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Eva V.
Rating: 4 out of 5
following a purchase from 08/12/2023
Order received quickly just the marshmallow logs split shame though well packaged may be too tight otherwise I am a fan of the products!!!
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Gabriel O.
Rating: 2 out of 5
following a purchase from 29/11/2023
3+ weeks to recieve a small box???
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Sonia L.
Rating: 3 out of 5
following a purchase from 10/12/2023
These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....
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Response from Le Comptoir de Mathilde
Thank you Sonia for your positive feedback on our products. We are sorry to hear that you encountered a problem with one of our products during delivery. We will make sure that this does not happen in the future and we hope that you will continue to enjoy our products despite this incident. If you have not already done so, please do not hesitate to contact us at [email protected]. Thank you for your confidence.
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Aliette L.
Rating: 3 out of 5
following a purchase from 02/12/2023
Delivery much longer than expected. But good quality products
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Response from Le Comptoir de Mathilde
Thank you for your comment, Aliette. We are sorry that the delivery took longer than expected, we do everything we can to improve our delivery times. However, we are delighted that you appreciated the quality of our products. We hope to see you soon at Le Comptoir de Mathilde!
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Marie-Helene L.
Rating: 4 out of 5
following a purchase from 18/12/2023
no comment
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olivier L.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good site. Original products and delivery is on time and the products are well protected.
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Sarah H.
Rating: 3 out of 5
following a purchase from 09/12/2023
Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.
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Response from Le Comptoir de Mathilde
Hello Sarah, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you liked our chocolates. We're sorry about the delivery, we're doing our best to improve this for the festive season. We hope to see you soon on our site!
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Lilou H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...
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Response from Le Comptoir de Mathilde
We always do our best to meet our delivery deadlines, but there may have been an unforeseen event in the shipping process. Nevertheless, we are delighted that you have appreciated the quality of our products. We look forward to satisfying you with future orders. Thank you for sharing your opinion with us.
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olga V.
Rating: 4 out of 5
following a purchase from 20/11/2023
everything was perfect except the three boxes of Neapolitan chocolates of different tastes that arrived very moved with the typical dust that remains in the chocolate when it is loose in the box. thank you very much.
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Sandra G.
Rating: 4 out of 5
following a purchase from 24/11/2023
It took me a long time to place an order on the site, but I was not disappointed with my items.
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Bernard G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Fast and accurate delivery. On the other hand, the salted "advent calendar" is rather average...
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gwenaelle G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Very nice gift basket. Too bad the Christmas chocolate bars are broken.
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valerie G.
Rating: 3 out of 5
following a purchase from 24/11/2023
The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.
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Response from Le Comptoir de Mathilde
Hello Valérie,
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
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Véronique M.
Rating: 3 out of 5
following a purchase from 24/11/2023
it was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.
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Response from Le Comptoir de Mathilde
Hello Véronique,
Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
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VIRGINIE B.
Rating: 4 out of 5
following a purchase from 24/11/2023
Order received very well packaged not at all disappointed 🤩🤩🤩
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KELLY G.
Rating: 4 out of 5
following a purchase from 20/11/2023
A small problem with the delivery, which was very well rectified thanks to the top-notch after-sales service. The quality is there, but for the advent calendar it would have been nice if the chocolates had been wrapped to keep them in perfect condition.
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Séverine L.
Rating: 4 out of 5
following a purchase from 20/11/2023
We are satisfied with the products ordered, however a surprise gift was planned because we had a relatively large order and we did not receive it ... too bad.
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Sylvie L.
Rating: 4 out of 5
following a purchase from 15/11/2023
I find the prices a little high
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Anne Marie L.
Rating: 4 out of 5
following a purchase from 17/11/2023
It was a gift, which apparently gave pleasure
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MARIE HELENE D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Services meeting my expectations: speed, reliability, good value for money.
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Patrick S.
Rating: 3 out of 5
following a purchase from 19/11/2023
Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.
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Response from Le Comptoir de Mathilde
I understand your dissatisfaction, Patrick, and I'm sorry you missed out on this promotion. However, please know that we do our best to inform our customers of upcoming promotional offers, but there can sometimes be delays between the announcement and the actual implementation of the promotion. We will take your comment into account to improve our communication in the future. In any case, we're delighted that you're satisfied with our products.
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nathalie V.
Rating: 4 out of 5
following a purchase from 18/11/2023
After a certain order amount, you should either get several jars for free or a nice discount.
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Josette D.
Rating: 4 out of 5
following a purchase from 15/11/2023
Very good I had received chocolate to break and they sent me one right away they are very responsive
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eric C.
Rating: 4 out of 5
following a purchase from 07/11/2023
RAS. Product conforms.
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Pauline D.
Rating: 3 out of 5
following a purchase from 16/11/2023
I received broken spoons and was disappointed. On the other hand, it's still just as good.
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Response from Le Comptoir de Mathilde
Thank you for your comment, Pauline. We are sorry that you have received damaged products. If this is not the case, please do not hesitate to contact our customer service department at [email protected]. We're glad you still like our products. Thank you for your loyalty. The Comptoir de Mathilde team.
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Christiane R.
Rating: 4 out of 5
following a purchase from 15/11/2023
Very satisfied with my order and delivery. The items were very well packaged.
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Clementine D.
Rating: 4 out of 5
following a purchase from 13/11/2023
Very good 👍🏽
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Virginie D.
Rating: 3 out of 5
following a purchase from 06/11/2023
The gift wrapping was missing ...
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Laurence R.
Rating: 3 out of 5
following a purchase from 05/11/2023
A broken jar of spread! Well packaged though. But satisfied overall.
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Response from Le Comptoir de Mathilde
Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!
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Gaëlle S.
Rating: 3 out of 5
following a purchase from 05/11/2023
Very good but one item was missing from my parcel. The rest ok
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.
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