Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Fast delivery even before the holidays, products as expected
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
From ordering to delivery for a gift, everything went smoothly. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Quality products, a little late for delivery but that's normal at Christmas time. The person in contact on Insta was very kind and responsive, thank you!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/11/2020
No news of my order since its return to the store.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast and efficient order. Well packed parcel. Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Not tasted yet, because Christmas gifts, top packaging all products are well protected for transport.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super everything is well categorized
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Good product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well received and very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Very good service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Lots of Black Friday bugs and long shipping times
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery too long, 14 days to receive my items
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery takes too long
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
very nice box, and the products look appetizing
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very fast delivery, excellent!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Products very well packaged for transport.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
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Response from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top shipping and delivery. The products are very well packaged, no problem!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
2/3 bug nothing really annoying on the site but it goes in the background :)
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
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Response from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good products as well as perfect reception very well packaged products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Easy navigation, excellent order tracking, top packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, careful delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast order and delivery with no unpleasant surprises
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
very well-presented site, which helps you choose the right products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very nice site. It is very appealing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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