Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
2/3 bug nothing really annoying on the site but it goes in the background :)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
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Response from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good products as well as perfect reception very well packaged products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Easy navigation, excellent order tracking, top packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast order and delivery with no unpleasant surprises
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
very well-presented site, which helps you choose the right products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very nice site. It is very appealing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Products conform to my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very clear and functional site, warm colors
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
You can't beat precaution in the package. It was perfect!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery, well packaged items. VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
delivery arrived as expected. products very well protected in tissue paper and other protection. parfit.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Everything was ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast delivery and well packed. Each item was in individual protective packaging. As for the products for the moment we haven't tasted them they are waiting under the tree ️
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, received on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Very good for the products but problem of damaged packaging following delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
The delivery time was short and the chocolates were very well protected so that they would not be damaged during transport. I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast and totally careful delivery. The products are packaged with such care that it's the 1st time I've seen this. I hope the products are as good as they are beautiful.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.
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Response from Le Comptoir de Mathilde
Hello, Thank you for your message. Indeed, our site was very busy on Black Friday and like many brands it was a little slow at times. Thank you very much for your order. We're very happy to see that everything else went smoothly. Enjoy your tasting and have a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect packaging, fast delivery Bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect. Complete order. Fast delivery. Products very well packaged. Visually very satisfied. Now we just have to wait for the reaction of the people who will receive these delicacies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very pleased with my order ️ Very well packaged, bravo..
Happy holidays to your team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very quick and easy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The chocolate chip was broken when I received the parcel.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Pam Muy bien, súper cuidados todos los productos
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As perfect as ever!
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