Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/03/2019
speed and efficiency
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/12/2018
totally satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2019
first order on the website. Well protected package. Everything is delicious. Quick receipt of order. Everything ok.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/03/2019
Very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/01/2019
Great site with great products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/02/2019
A very serious approach to order processing. The items are very well packaged and the products are of very good quality.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
Fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/12/2018
Order received on time. Good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Very good site. Delicious products, fast delivery, reasonable prices.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
fast delivery good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2018
Record-breaking holiday delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2018
Very good chocolates, order delivered on time and well-protected parcel.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/02/2019
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/01/2019
Super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/02/2019
fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/12/2018
I love
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/01/2019
Pleasant and practical. Well-designed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2019
Everything was perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Impeccable!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/12/2018
Fast, careful shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
it's a well-designed site, easy to navigate
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2018
An attractive site that makes you want to buy
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/12/2018
perfect
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
Site and products perfect On the other hand, €9 shipping for 2 spreads is exorbitant.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/02/2019
the package always arrives very quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/12/2018
Good products. Very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2018
Delighted with my order! A great discovery :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Very happy with my purchase. The parcel arrived very quickly and was extremely well protected. I only had one broken spoon, which didn't pose a problem for consumption.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/12/2018
Perfect, delivered very quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2018
Very good chocolate, good value.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Very good, as usual!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/01/2019
First product bought in a store in Strasbourg. I was happy to find the online site for delivery. Impeccable product of excellent quality.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Nothing to complain about. Package delivered on time and perfectly packaged. I recommend without hesitation!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/03/2019
Delivery too expensive! There's not even a tier for free delivery. What's worse, the heavier it is, the higher the delivery price. Do something about it, because it really doesn't make you want to order!
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Response from Le Comptoir de Mathilde
Hello Mrs Baessa, Thank you for your comment, we understand your point.
There is a certain threshold for which delivery is free. We offer free delivery on purchases of €60 or more. We also offer gourmet treats for purchases over €90 and €150. Our delivery system complies with that for which we are eligible through our partner La Poste. As our products are voluminous and heavy, we apply a rate according to their weight, as this is a legal and standard estimate for the type of products we sell.
We hope we've answered your question and wish you a very pleasant day!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2019
I ordered a product intended as a gift. I asked for a gift pack (or to enclose gift wrap with my order) but was refused, being told that this was not their custom. I don't find this very correct and even less commercial. What's more, the delivery was not very fast, even though I live 30 km away!...
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Response from Le Comptoir de Mathilde
Hello Mrs Trilhe, We offer to send you gift bags with your orders, so that you can wrap the products you wish to give as presents. When you contacted us, we informed you that the products could not be wrapped in gift paper, as they are all sent with protective paper. That's why our customer service team suggested that you enclose a gift package inside your parcel. All such requests are accepted. We're very sorry that we forgot to send the gift wrap with your order, and we'll do everything we can to make your next order on our site as pleasant as possible for you.
A very happy day to you, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
MEETS MY EXPECTATIONS
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2018
Parait!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
delivered on time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/01/2019
Very good product
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