Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 23h56 following a purchase from 11/12/2016

Super, fast delivery, delicious product and original presentation, I recommend it.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 23h44 following a purchase from 16/12/2016

Good products

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 23h24 following a purchase from 20/04/2017

Quite intuitive and good product descriptions

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 22h53 following a purchase from 25/11/2016

bsr nothing to reproach you

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 22h47 following a purchase from 30/04/2017

fine

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 22h37 following a purchase from 15/12/2016

Very nice

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 22h02 following a purchase from 17/03/2017

Very clear site, easy ordering... The products arrived in good condition: very (too?) well packaged, in a huge cardboard box!

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 21h52 following a purchase from 19/12/2016

well

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 21h38 following a purchase from 14/12/2016

Very happy with my order, I recommend this merchant without hesitation.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 21h29 following a purchase from 09/12/2016

Very good

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 21h25 following a purchase from 16/02/2017

A site to tantalize the taste buds.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 21h22 following a purchase from 27/01/2017

perfect.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 21h07 following a purchase from 06/12/2016

The parcel was delivered on time. The products were in good condition and well packaged! Gifts that were a great hit with everyone!

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/05/2017 à 20h50 following a purchase from 01/12/2016

Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h47 following a purchase from 24/11/2016

Nothing to complain about, the order arrived on time, complete.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h47 following a purchase from 18/11/2016

beautiful and good!

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h42 following a purchase from 28/02/2017

I made it as a gift for my sister-in-law who loved it!

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/05/2017 à 20h39 following a purchase from 23/11/2016

A bit expensive... It's cheaper if you buy local (same product)

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h37 following a purchase from 04/12/2016

easy to navigate

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h36 following a purchase from 01/04/2017

The products are a real delight. I'm really very satisfied.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h36 following a purchase from 19/12/2016

One product missing, reactive despite everything, Christmas period. RAS.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h33 following a purchase from 08/01/2017

Friendly Claire, makes you want to order

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h32 following a purchase from 05/01/2017

A convenient site, fast delivery and quality products. Bravo le comptoir de Mathilde!

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h31 following a purchase from 08/12/2016

nothing to add!

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h29 following a purchase from 11/12/2016

Excellent site. Everything is super good. I share with my friends without any problem.

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h27 following a purchase from 27/04/2017

Order received very quickly. Everything is very well packaged and the after-sales service is very responsive!

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h26 following a purchase from 23/12/2016

Serious site. Possibility of contact by telephone, where an interlocutor is very attentive.

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Acheteur vérifié

Rating: 2 out of 5

Published on 15/05/2017 à 20h24 following a purchase from 11/12/2016

The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully

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Acheteur vérifié

Rating: 2 out of 5

Published on 15/05/2017 à 20h22 following a purchase from 13/12/2016

I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h21 following a purchase from 10/12/2016

Tres bien!!!

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h16 following a purchase from 07/05/2017

2 orders and 2x very satisfied. Quality, fast shipping

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h10 following a purchase from 16/03/2017

I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h09 following a purchase from 12/04/2017

very well designed

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h07 following a purchase from 05/05/2017

Everything perfect!

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Acheteur vérifié

Rating: 5 out of 5

Published on 15/05/2017 à 20h04 following a purchase from 09/04/2017

Perfect!

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