Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 412 published reviews
5 5 324 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2016
I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!
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Response from Le Comptoir de Mathilde
Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2016
Tres bien!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2017
2 orders and 2x very satisfied. Quality, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2017
I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2017
very well designed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2017
Everything perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2017
Perfect!
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