The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
This is the second year in a row that I've ordered (during Black Friday), the products are of high quality. I think that to build customer loyalty, there should be even more novelties or customizable products.
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Sylvie P.
Rating: 5 out of 5
following a purchase from 29/11/2024
very well
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Augusta C.
Rating: 5 out of 5
following a purchase from 19/11/2024
Fast delivery. Well packaged products. All that's left is to taste them.
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Valérie B.
Rating: 3 out of 5
following a purchase from 29/11/2024
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
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Valérie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good products, well packaged order. No complaints
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Ingrid G.
Rating: 5 out of 5
following a purchase from 29/11/2024
.
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Aurélie M.
Rating: 5 out of 5
following a purchase from 27/11/2024
Satisfied with the online order and delivery to a relay point.
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Lucia F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fast and compliant
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CHRISTELLE D.
Rating: 2 out of 5
following a purchase from 29/11/2024
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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Alicia M.
Rating: 3 out of 5
following a purchase from 29/11/2024
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
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Valentine C.
Rating: 5 out of 5
following a purchase from 19/11/2024
Top
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Aïcha B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Véronique M.
Rating: 5 out of 5
following a purchase from 23/11/2024
I knew the products because I had already bought them.
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Evelyn C.
Rating: 5 out of 5
following a purchase from 27/11/2024
Perfect 👌
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Elodie B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Too good
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stephanie F.
Rating: 3 out of 5
following a purchase from 29/11/2024
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
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Brigitte P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect 👍 👍 👍 gift ideas!!! I recommend
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Emmanuelle M.
Rating: 3 out of 5
following a purchase from 29/11/2024
Some products arrived broken, no news from customer service
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Amandine G.
Rating: 5 out of 5
following a purchase from 28/11/2024
Perfect, as usual! Fast delivery and quality products.
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Sandra M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very satisfied. I recommend it.
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Laurence L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good product. Fast and efficient delivery
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Mechthild N.
Rating: 5 out of 5
following a purchase from 27/11/2024
After ordering, the goods arrived very quickly, well packaged. I am very satisfied with the quality and would order again at any time.
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Brice N.
Rating: 3 out of 5
following a purchase from 28/11/2024
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
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Halima C.
Rating: 5 out of 5
following a purchase from 28/11/2024
Top top top
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Guillaume B.
Rating: 2 out of 5
following a purchase from 27/11/2024
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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marion N.
Rating: 3 out of 5
following a purchase from 29/11/2024
Products arrived broken and I never got a return from customer service.
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Mélanie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Delighted with my purchase I recommend
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fabrice R.
Rating: 5 out of 5
following a purchase from 28/11/2024
Great!
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Sandrine C.
Rating: 2 out of 5
following a purchase from 29/11/2024
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
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CARINE D.
Rating: 5 out of 5
following a purchase from 29/11/2024
PERFECT
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stéphanie J.
Rating: 5 out of 5
following a purchase from 29/11/2024
camille packed my parcel very well thank you
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Manon G.
Rating: 2 out of 5
following a purchase from 19/11/2024
I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...
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caroline S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect! Only one regret: more 3 peppercorn mustard.
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Stéphanie L.
Rating: 2 out of 5
following a purchase from 25/11/2024
I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.
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Annie L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Moea G.
Rating: 2 out of 5
following a purchase from 29/11/2024
Missing a product And no response from customer service
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Paolo M.
Rating: 5 out of 5
following a purchase from 28/11/2024
Very good chocolate
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Caroline M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Guaranteed success!
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CHRISTELLE B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect except that it took me 3 hours to place an order on the site during the 30% off sale.
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Charlotte S.
Rating: 3 out of 5
following a purchase from 29/11/2024
Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.
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