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M
Rating: 5 out of 5
I am always very happy with comptoir de Mathilde products.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2, 3 and 5 stars
Reset filtersD
Rating: 5 out of 5
Order received quickly. Products very well packaged. Serious company that listens to its customers.
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M
Rating: 5 out of 5
Great products
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I
Rating: 5 out of 5
We're delighted!
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A
Rating: 5 out of 5
Always satisfied online and/or in store. Thank you so much!
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A
Rating: 5 out of 5
I'm pleased with the quality of the packaging and the speed of delivery. All that remains is to taste the products.
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B
Rating: 5 out of 5
Christmas gifts
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B
Rating: 5 out of 5
Tres tres bien! Zeer goed
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E
Rating: 5 out of 5
thank you for this quality product
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M
Rating: 3 out of 5
Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Maelys. We are sorry that your ordering experience on our site did not live up to your expectations. We have taken your comment into account and will be looking to improve our delivery and customer care services to avoid these inconveniences in the future. We hope you enjoyed the products you received in your parcel. We look forward to seeing you again in store!
P
Rating: 5 out of 5
Perfect! Fast and careful delivery, now all that's left to do is enjoy!
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V
Rating: 3 out of 5
The little pot of grilled meats in the gourmet box was broken despite the precautions taken!
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your review of our website Le Comptoir de Mathilde. We are sorry to hear that the small pot of grilled meats was broken in your box. We will take the necessary measures to improve our packaging and avoid this kind of inconvenience in the future. If you have not already done so, please do not hesitate to contact us again at [email protected]. We hope you have been able to enjoy the other delicious treats in our box. Have a nice day. The Comptoir de Mathilde team.
C
Rating: 5 out of 5
Very nice calendar
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C
Rating: 5 out of 5
Nickel
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J
Rating: 5 out of 5
Super well packed, perfect!
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C
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
not yet available but meets my expectations
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A
Rating: 5 out of 5
very well
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D
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Very good. I recommend this site
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M
Rating: 5 out of 5
Top-notch after-sales service, a rare kindness and of course the products are excellent.
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C
Rating: 5 out of 5
Great calendar and fast, secure delivery
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S
Rating: 5 out of 5
Very good gourmet products, well-protected parcel and on-time delivery.
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E
Rating: 5 out of 5
Product arrived broken, sent back by sav, perfect.
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V
Rating: 5 out of 5
Excellent products
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S
Rating: 5 out of 5
Fast and efficient!
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L
Rating: 5 out of 5
No comment
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F
Rating: 5 out of 5
CHOICE REASONABLE PRICE CONSIDERING QUALITY FAST DELIVERY
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M
Rating: 5 out of 5
Very well packed
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F
Rating: 2 out of 5
Sent to a relay when I had indicated home delivery.
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Response from Le Comptoir de Mathilde
Hello Florian, thank you for your feedback. We are sorry that your parcel was sent to a relay when you had indicated a home delivery. We will do our utmost to resolve this problem with our carrier and improve our delivery service. Thank you for your confidence and have a nice day.
L
Rating: 5 out of 5
Very pretty advent calendar, the only drawback is that as we don't have a Mathilde counter we have to order from the site and the delivery costs are quite high for a calendar. So this will be the last calendar I buy.
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L
Rating: 5 out of 5
Ras
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Ú
Rating: 5 out of 5
I only taste the little Santa 🎅. The rest is for Christmas presents for the people who look after me because I'm disabled. But your adverts made me happy and I enjoyed Santa Claus. Best regards. Mr Boire .
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J
Rating: 5 out of 5
Order arrived right on time, products appreciated: would do again!
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J
Rating: 5 out of 5
Order arrived quickly but with a damaged product, I contacted customer service who were very responsive very responsive, I was offered an exchange but as I needed this purchase quickly (it was a gift) customer service then offered me a refund so I could go directly to the store to buy the desired product again. I recommend 100%!
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C
Rating: 5 out of 5
Wide selection of treats
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P
Rating: 5 out of 5
Very well packaged parcel and good delivery time.
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E
Rating: 5 out of 5
Everything is perfect
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B
Rating: 5 out of 5
Very tasty products and the delivery to Germany was quick and easy. So the French vacation comes to Germany.
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