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A
Rating: 2 out of 5
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 358 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Intuitive, easy-to-access site
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Rating: 5 out of 5
Delivery on time
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Rating: 5 out of 5
Good follow-up
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Rating: 5 out of 5
muy buena
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Rating: 2 out of 5
All the chocolates were broken
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Rating: 5 out of 5
Order received, Christmas present! Received super fast.
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Rating: 5 out of 5
Package arrived in perfect condition Products are very, very well protected Nothing to complain about
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Rating: 3 out of 5
real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
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Rating: 5 out of 5
I already knew the brand (which I love) but I needed to place an order on the site for the first time and everything arrived superbly packaged, with no risk of it being damaged in transit. Perfect for heavy glass packaging in particular.
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Rating: 3 out of 5
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
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Rating: 2 out of 5
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
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Otherwise, the dishes are well packaged and received in good condition.
A
Rating: 3 out of 5
Disappointed a bit I received a broken item
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Rating: 5 out of 5
Very satisfied with my order, fast delivery. Some items were missing but customer service was very responsive and I received the rest quickly.
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Rating: 5 out of 5
Delivery on time. Products well packaged and protected.
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Rating: 3 out of 5
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
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Rating: 3 out of 5
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
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Rating: 5 out of 5
A complete, pleasant and easy-to-navigate site. Quality products, really well protected for shipping. Would recommend.
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Rating: 5 out of 5
Very easy to order. Excellent packaging, no risk of broken jars. Colissimo delivery: very good, because if you're away you know you can ask for home delivery again, or just go and pick up the parcel at the post office. I can't evaluate the products because I haven't eaten them yet.
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Rating: 5 out of 5
Fast shipping
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Rating: 5 out of 5
Very careful and secure shipment to ensure no breakage, it's great. We can't wait to try the products.
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Rating: 5 out of 5
An item arrived damaged and I have no response from the customer service department I contacted for an exchange. I'm very disappointed. I love your products but I can't offer damaged packaging.
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Rating: 5 out of 5
Make it easy to order with a variety and choice of products
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Rating: 5 out of 5
The order (during black friday) went well, delivery a little slow, but as expected.
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Rating: 3 out of 5
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
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Rating: 3 out of 5
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Parcel arrived safely and on time. Products were well protected
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Rating: 3 out of 5
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
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Rating: 5 out of 5
Very good chocolate, perfect delivery, only problem the 3 boxes of chocolates to break arrived already broken and for a gift it's unpleasant, for the other items everything was perfect.
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Rating: 5 out of 5
Fast delivery, the jars are very well protected. I contacted customer service via messenger and they were really quick to respond.
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Rating: 5 out of 5
Super well packed and no breakages. Delivery on time. Can't wait to taste everything.
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Rating: 5 out of 5
Super order well packaged, nice product fast shipping
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Rating: 5 out of 5
R A S
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Rating: 3 out of 5
Delivery to a collection point other than the one selected
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Rating: 5 out of 5
Fast shipping and very well packaged products.
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Rating: 5 out of 5
Very good. Great selection of quality products, fast shipping, very well packaged.
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Rating: 5 out of 5
Very clear, easy-to-use site
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Rating: 5 out of 5
Delivery as expected.
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Rating: 5 out of 5
Order arrived quickly, in several packages. 1 item arrived broken despite relatively careful packaging, which was returned to me the day after I contacted the service. Difficult to evaluate the items in my order since they are gifts for the holidays.
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