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A
Rating: 5 out of 5
No problem, order delivered very quickly.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Fine
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A
Rating: 5 out of 5
As always impeccable delivery and very well packaged!
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A
Rating: 2 out of 5
Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...
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Response from Le Comptoir de Mathilde
Hello Mr Rouvillain, We're sorry that our products have taken so long to be delivered to you. Our teams do their utmost to process all orders as quickly as possible, which is why our processing times for the end of the year are 5 to 7 days. Having placed your order on the 27th, your parcel was processed and dispatched on time. Best regards, Le Comptoir De Mathilde team
A
Rating: 5 out of 5
Very easy to access, simple to order, fast delivery, nothing to say.
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A
Rating: 5 out of 5
Simple site, fast delivery.
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A
Rating: 5 out of 5
Fast shipping and delivery Products are well protected RAS
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A
Rating: 3 out of 5
The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).
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A
Rating: 5 out of 5
Package sent quickly, very well packaged. Highly recommend! :)
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A
Rating: 5 out of 5
Muy buena calidad. Y un embalaje perfecto
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A
Rating: 3 out of 5
the products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.
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A
Rating: 5 out of 5
quite clear
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A
Rating: 5 out of 5
Very good service with top quality packaging
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A
Rating: 2 out of 5
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
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A
Rating: 5 out of 5
Intuitive, easy-to-access site
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A
Rating: 5 out of 5
Delivery on time
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A
Rating: 5 out of 5
Good follow-up
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A
Rating: 5 out of 5
muy buena
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A
Rating: 2 out of 5
All the chocolates were broken
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A
Rating: 5 out of 5
Order received, Christmas present! Received super fast.
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A
Rating: 5 out of 5
Package arrived in perfect condition Products are very, very well protected Nothing to complain about
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A
Rating: 3 out of 5
real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
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A
Rating: 5 out of 5
I already knew the brand (which I love) but I needed to place an order on the site for the first time and everything arrived superbly packaged, with no risk of it being damaged in transit. Perfect for heavy glass packaging in particular.
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A
Rating: 3 out of 5
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
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A
Rating: 2 out of 5
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
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Otherwise, the dishes are well packaged and received in good condition.
A
Rating: 3 out of 5
Disappointed a bit I received a broken item
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A
Rating: 5 out of 5
Very satisfied with my order, fast delivery. Some items were missing but customer service was very responsive and I received the rest quickly.
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A
Rating: 5 out of 5
Delivery on time. Products well packaged and protected.
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A
Rating: 3 out of 5
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
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A
Rating: 3 out of 5
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
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A
Rating: 5 out of 5
A complete, pleasant and easy-to-navigate site. Quality products, really well protected for shipping. Would recommend.
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A
Rating: 5 out of 5
Very easy to order. Excellent packaging, no risk of broken jars. Colissimo delivery: very good, because if you're away you know you can ask for home delivery again, or just go and pick up the parcel at the post office. I can't evaluate the products because I haven't eaten them yet.
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A
Rating: 5 out of 5
Fast shipping
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Rating: 5 out of 5
Very careful and secure shipment to ensure no breakage, it's great. We can't wait to try the products.
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Rating: 5 out of 5
An item arrived damaged and I have no response from the customer service department I contacted for an exchange. I'm very disappointed. I love your products but I can't offer damaged packaging.
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A
Rating: 5 out of 5
Make it easy to order with a variety and choice of products
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A
Rating: 5 out of 5
The order (during black friday) went well, delivery a little slow, but as expected.
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Rating: 3 out of 5
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
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Rating: 3 out of 5
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
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Rating: 5 out of 5
Very good
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