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A
Rating: 5 out of 5
Quality products, a little late for delivery but that's normal at Christmas time. The person in contact on Insta was very kind and responsive, thank you!
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 2, 4 and 5 stars
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Rating: 2 out of 5
No news of my order since its return to the store.
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Rating: 5 out of 5
Fast and efficient order. Well packed parcel. Would recommend.
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A
Rating: 5 out of 5
Not tasted yet, because Christmas gifts, top packaging all products are well protected for transport.
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Rating: 5 out of 5
Perfect!
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Rating: 5 out of 5
Super everything is well categorized
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Rating: 4 out of 5
Very well prepared and quality parcel, but really long delay. Fortunately everything arrived on time.
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A
Rating: 5 out of 5
Good product.
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A
Rating: 5 out of 5
Well received and very good
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Rating: 4 out of 5
Order received on time but not respected
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A
Rating: 5 out of 5
Very good service
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Rating: 4 out of 5
Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.
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A
Rating: 5 out of 5
Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.
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Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.
A
Rating: 5 out of 5
I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!
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A
Rating: 5 out of 5
Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!
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Rating: 5 out of 5
For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!
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Rating: 4 out of 5
The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.
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Rating: 4 out of 5
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
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Rating: 4 out of 5
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
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The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
A
Rating: 5 out of 5
very nice box, and the products look appetizing
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Rating: 4 out of 5
Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.
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Rating: 5 out of 5
Very fast delivery, excellent!
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Rating: 5 out of 5
Products very well packaged for transport.
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Rating: 4 out of 5
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
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Rating: 5 out of 5
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Rating: 5 out of 5
Perfect
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Rating: 4 out of 5
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
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A
Rating: 5 out of 5
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
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A
Rating: 2 out of 5
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
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Response from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
A
Rating: 5 out of 5
Top shipping and delivery. The products are very well packaged, no problem!
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Rating: 2 out of 5
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
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Response from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
A
Rating: 5 out of 5
Very good products as well as perfect reception very well packaged products
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Rating: 5 out of 5
Easy navigation, excellent order tracking, top packaging.
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Rating: 5 out of 5
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
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Rating: 5 out of 5
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
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Rating: 5 out of 5
Well packaged
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Rating: 5 out of 5
Fast, careful delivery
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Rating: 5 out of 5
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
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Rating: 5 out of 5
Fast order and delivery with no unpleasant surprises
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Rating: 5 out of 5
very well-presented site, which helps you choose the right products
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