Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2, 4 and 5 stars

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R
Rene B.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very satisfied. The delivery was very fast and the items were superbly packaged. Thank you very much
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Olivier V.
Rating: 5 out of 5
following a purchase from 24/12/2024
Perfect, very fast delivery.
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Martine L.
Rating: 5 out of 5
following a purchase from 22/12/2024
Perfect
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Jérémy T.
Rating: 5 out of 5
following a purchase from 19/12/2024
Deliver quickly and as expected.
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Sylvie C.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very fast delivery. Quality products.
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Stéphanie D.
Rating: 5 out of 5
following a purchase from 19/12/2024
RAS Perfect
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Cyril S.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very good quality and fast shipping
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Nathalie L.
Rating: 5 out of 5
following a purchase from 14/12/2024
Top
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Levier F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Problem with my delivery, and after several emails and photos they sent me back the two defective products.
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David G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good
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Catherine P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good products
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Christine C.
Rating: 5 out of 5
following a purchase from 14/12/2024
All went well, except that the delivery man didn't ring the doorbell as instructed. The parcel was put in the letterbox.
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Aline B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Excellent, high-quality product
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Fabienne J.
Rating: 5 out of 5
following a purchase from 16/12/2024
Correct order. Super fast shipping and quality products! We love EVERYTHING!!! Thank you
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Angélique M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Items as described, fast delivery.
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Lydie F.
Rating: 2 out of 5
following a purchase from 15/12/2024
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
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Valérie D.
Rating: 4 out of 5
following a purchase from 16/12/2024
Christmas jam is excellent.
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Emmanuelle P.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect order arrived just in time for New Year's Eve
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Elodie W.
Rating: 5 out of 5
following a purchase from 12/12/2024
Nothing to say
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Magali L.
Rating: 5 out of 5
following a purchase from 14/12/2024
Everything was perfect! Careful delivery, top salt and pepper packaging! I recommend and would recommend 😁👍
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Gina L.
Rating: 5 out of 5
following a purchase from 16/12/2024
Perfect
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Mélanie G.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very well packaged and protected, fast delivery and reception!
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Veronique T.
Rating: 5 out of 5
following a purchase from 15/12/2024
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Marie L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very good
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Sabine M.
Rating: 5 out of 5
following a purchase from 17/12/2024
Top
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Benedicte P.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very fast delivery and very careful packaging. Everyone enjoyed my gifts.
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Yamina M.
Rating: 5 out of 5
following a purchase from 16/12/2024
Order received quickly. The products are perfect
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Natacha M.
Rating: 5 out of 5
following a purchase from 15/12/2024
Packed with GREAT care and absolutely delicious products!
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Selene R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Package arrived on time, undamaged and well protected. Perfect!
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Elodie B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Top I really liked
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Sylvie L.
Rating: 5 out of 5
following a purchase from 09/12/2024
Super presentation and delicious 😋
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Stephanie M.
Rating: 5 out of 5
following a purchase from 13/12/2024
Order ok and fast
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Marie W.
Rating: 5 out of 5
following a purchase from 09/12/2024
Satisfied. Arrived in time for Christmas.
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Alain S.
Rating: 5 out of 5
following a purchase from 16/12/2024
nothing to say, just what I expected
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Coralie V.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect
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Lena C.
Rating: 5 out of 5
following a purchase from 18/12/2024
Fast shipping, neat packaging, impeccable presentation, tastes to die for 🤩
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Virginie C.
Rating: 5 out of 5
following a purchase from 14/12/2024
Delicious
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Karine L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect! Thank you
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Claude Zélie G.
Rating: 4 out of 5
following a purchase from 18/12/2024
I don't find truffled mustard very good! Sorry, but I've had better
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Serge P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Compliant products, fast delivery.
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