Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2, 4 and 5 stars

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K
Karine G.
Rating: 5 out of 5
following a purchase from 29/11/2024
super
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Laetitia H.
Rating: 5 out of 5
following a purchase from 29/11/2024
1st order, and what struck me was the quality of the packaging. Thank you for protecting it so well for transport. It's a gift basket, and I think you'll like it.
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Nathalie M.
Rating: 5 out of 5
following a purchase from 04/12/2024
Excellent products, quality packaging
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Lucie H.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very satisfied with my order
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Cedric A.
Rating: 2 out of 5
following a purchase from 29/11/2024
The chocolate arrived broken in the parcel. No response via the customer account or via the e-mail address supplied in the parcel. At almost €20 each, you'd expect a response. If I add to that the fact that the parcel delivery address was changed by their carrier without my agreement, the experience is more than mixed.
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Sandrine B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Everything perfect 👍👍👍
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Quentin L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Quality and original products
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Océane R.
Rating: 4 out of 5
following a purchase from 01/12/2024
Well received but not at the chosen relay point
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Véronique R.
Rating: 5 out of 5
following a purchase from 06/12/2024
A successful surprise
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Charlène S.
Rating: 5 out of 5
following a purchase from 05/12/2024
Perfect. Products well protected for transport.
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Amélie L.
Rating: 5 out of 5
following a purchase from 05/12/2024
Perfect product and delivery
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Alexandra B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good
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Solène R.
Rating: 5 out of 5
following a purchase from 24/11/2024
Super. Delivered on time.
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Ludovic P.
Rating: 5 out of 5
following a purchase from 02/12/2024
Impeccable
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Fabienne H.
Rating: 5 out of 5
following a purchase from 04/12/2024
Great products Large selection
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Xavier D.
Rating: 2 out of 5
following a purchase from 03/12/2024
Expensive shipping costs, not even home delivery, and long delivery times.
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Tatyana R.
Rating: 5 out of 5
following a purchase from 05/12/2024
Arrived in good condition With a note
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Mathilde T.
Rating: 5 out of 5
following a purchase from 01/12/2024
Very good
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Valérie V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Impeccable. Very careful shipping.
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Christelle G.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very good and fast delivery for the holidays
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Delphine F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Excellent service!
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Frederique B.
Rating: 2 out of 5
following a purchase from 29/11/2024
Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again
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Delphine D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Delighted with my order, and what's more I benefited from Black Friday prices!
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Jennifer C.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very good
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Maïté L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Mélanie C.
Rating: 5 out of 5
following a purchase from 02/12/2024
Perfect
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Christine F.
Rating: 5 out of 5
following a purchase from 29/11/2024
The So Frenchy spread and rum babas are a delight. Very good mustards too.
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Valérie D.
Rating: 5 out of 5
following a purchase from 01/12/2024
Product quality On-time delivery
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Frederique F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
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Stephanie M.
Rating: 5 out of 5
following a purchase from 29/11/2024
I am delighted with my order, the packaging of the products and the quality above all 🥰
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Marie-Noëlle R.
Rating: 5 out of 5
following a purchase from 29/11/2024
Late delivery (2- 3 days). Otherwise package arrived undamaged.
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Corinne L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good packaging so no breakage it was perfect and package received quickly thank you
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Laurent C.
Rating: 5 out of 5
following a purchase from 30/11/2024
We can't wait to taste it... Thanks again Lc
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Morelle C.
Rating: 5 out of 5
following a purchase from 29/11/2024
parcel well received within normal time limits, and this time well packaged, no open or broken jars. I think that the fact of indicating the name of the person in charge of the packaging on the parcel, so that he can be identified in the event of a problem, has meant that packaging is now much more rigorous than it used to be.
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Valérian M.
Rating: 2 out of 5
following a purchase from 29/11/2024
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
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Juliette B.
Rating: 2 out of 5
following a purchase from 29/11/2024
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
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Laetitia M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Ras
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Lana V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
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Crystel G.
Rating: 2 out of 5
following a purchase from 29/11/2024
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
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Willy F.
Rating: 2 out of 5
following a purchase from 29/11/2024
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
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