Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
5 5 274 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2, 4 and 5 stars

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Paméla G.
Rating: 5 out of 5
following a purchase from 11/12/2023
Perfect 👌, well packaged, received on time and excellent.
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Raphaelle R.
Rating: 5 out of 5
following a purchase from 03/01/2024
Very good experience
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Armin H.
Rating: 5 out of 5
following a purchase from 02/01/2024
For me the praline a tartiner noisette du piemont is just delicious
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Bernard R.
Rating: 5 out of 5
following a purchase from 04/01/2024
Those to whom I offered them were very appreciative.
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Irena P.
Rating: 5 out of 5
following a purchase from 25/12/2023
Perfect
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Maëva N.
Rating: 5 out of 5
following a purchase from 31/12/2023
Awesome!!!
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Charlotte B.
Rating: 5 out of 5
following a purchase from 25/12/2023
Delighted with my order. Fast and careful shipping. Very good contact with customer service
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Marion B.
Rating: 5 out of 5
following a purchase from 25/12/2023
The delivery arrived on time and well packaged, but despite this the marshmallows arrived broken. I don't have a photo to prove it because it was to send to a friend who lives far away and he didn't keep the photo.
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EVELYNE B.
Rating: 5 out of 5
following a purchase from 22/12/2023
VERY fast delivery, well-packaged products. Negative point: high cost of delivery as the Le Mans store has no retreat point, unlike other towns, which is a disadvantage when the product is no longer available locally.
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Michelle F.
Rating: 5 out of 5
following a purchase from 21/12/2023
Great products
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Johanna D.
Rating: 5 out of 5
following a purchase from 25/12/2023
It was a gift that was adored
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Christiane B.
Rating: 5 out of 5
following a purchase from 26/12/2023
Perfect
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Catherine F.
Rating: 5 out of 5
following a purchase from 17/12/2023
Fast delivery, matching our order. It's a pity that the parcel is collected from a relay and not delivered to your home (in the case of an elderly person).
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Philippe M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.
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Elena F.
Rating: 5 out of 5
following a purchase from 20/12/2023
Everything great and perfect as always!!!!
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Christelle T.
Rating: 5 out of 5
following a purchase from 26/12/2023
Impeccable wide selection of high-quality products
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Marie T.
Rating: 5 out of 5
following a purchase from 26/12/2023
Fast shipping! Thank you
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Olivier N.
Rating: 5 out of 5
following a purchase from 22/12/2023
The gift box was appreciated, so I'm satisfied with my order.
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Dany S.
Rating: 5 out of 5
following a purchase from 26/12/2023
Products received well packaged
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MATHILDE B.
Rating: 5 out of 5
following a purchase from 27/12/2023
Top!
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Viviane R.
Rating: 5 out of 5
following a purchase from 10/12/2023
well received in good condition very satisfied
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Virginie B.
Rating: 5 out of 5
following a purchase from 15/12/2023
Fast delivery, products are perfectly compliant and delicious.
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Sandrine G.
Rating: 5 out of 5
following a purchase from 22/12/2023
Very satisfied
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Ana M.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good products. The products were well protected during shipment, so they arrived in good condition.
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Steven J.
Rating: 5 out of 5
following a purchase from 05/12/2023
the parcels were beautiful and we really liked them!
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Angélique T.
Rating: 2 out of 5
following a purchase from 01/12/2023
Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.
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Response from Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.
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Catherine D.
Rating: 5 out of 5
following a purchase from 03/12/2023
Delivery on time, product as expected. Thank you very much.
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Berangere B.
Rating: 5 out of 5
following a purchase from 22/12/2023
Perfect 👍
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Claudia D.
Rating: 5 out of 5
following a purchase from 19/12/2023
Fast and efficient service, a small welcome gift that I appreciate. I recommend this service.
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Mireille F.
Rating: 5 out of 5
following a purchase from 23/12/2023
Great discovery! Very satisfied.
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Franck C.
Rating: 5 out of 5
following a purchase from 21/12/2023
Fast and careful shipping. Very satisfied with my order
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Alexandra A.
Rating: 5 out of 5
following a purchase from 10/12/2023
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Jean Luc L.
Rating: 5 out of 5
following a purchase from 21/12/2023
Very good
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Laurence P.
Rating: 5 out of 5
following a purchase from 07/12/2023
Good products ideal for gift-giving
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Ludivine D.
Rating: 5 out of 5
following a purchase from 08/12/2023
Very good
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SOPHIE D.
Rating: 5 out of 5
following a purchase from 13/12/2023
I received my parcel with a damaged product. I immediately e-mailed customer service. Three days later, my new product was in the relay point; I was able to give it as a Christmas present as planned! Serious and very responsive service. I'd recommend without a doubt.
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Coralie H.
Rating: 5 out of 5
following a purchase from 01/12/2023
Nothing to say, I've been ordering for two years and everything is perfect.
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BERENGERE L.
Rating: 5 out of 5
following a purchase from 18/12/2023
Order received quickly. I really liked the chocolates!
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Stephanie S.
Rating: 4 out of 5
following a purchase from 21/12/2023
Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.
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Julie D.
Rating: 5 out of 5
following a purchase from 17/12/2023
The products were very well packaged. The originality of their products is great for gift-giving. My parents-in-law were delighted.
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