Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2, 4 and 5 stars

Reset filters
A
Annabelle D.
Rating: 5 out of 5
following a purchase from 21/05/2022
Super
Translated reviews
L
Laurie H.
Rating: 4 out of 5
following a purchase from 20/05/2022
The part to improve would be the customer service after ordering. Before ordering, I sent an e-mail with a question about a product, saying that I'd be ordering soon, and they replied within 10 minutes. Then, when I opened my parcel, I noticed a broken product, so I contacted customer service at the same e-mail address on Wednesday 25th at 1.57pm, and to date Tuesday 31st at 5.40pm there's been no reply... I don't think that's very cool. However for the rest of the order, absolutely not disappointed super products, special packaging perfect cold I did not expect it's great for the product during transport and even after, and delivery at the top
Translated reviews
E
Elodie F.
Rating: 5 out of 5
following a purchase from 21/05/2022
Good products and fast delivery
Translated reviews
D
Dominique M.
Rating: 5 out of 5
following a purchase from 23/05/2022
The site is well designed and delivery is fast.
Translated reviews
D
David D.
Rating: 5 out of 5
following a purchase from 11/05/2022
really excellent
Translated reviews
K
Katia D.
Rating: 5 out of 5
following a purchase from 11/05/2022
The merchandise is of very good quality, which is why I order regularly. Too bad the post office ruins everything!
Translated reviews
S
Stéphanie S.
Rating: 4 out of 5
following a purchase from 15/05/2022
Very careful packaging for delivery - real anticipation of "shocks" or other hazardous handling- Good products -.
Translated reviews
C
Celine A.
Rating: 5 out of 5
following a purchase from 18/05/2022
Clear website and good products
Translated reviews
S
Sylvie T.
Rating: 5 out of 5
following a purchase from 15/05/2022
Very good
Translated reviews
V
Virginie M.
Rating: 5 out of 5
following a purchase from 16/05/2022
Very good, very good service, order received very quickly as always.
Translated reviews
A
Anais V.
Rating: 5 out of 5
following a purchase from 16/05/2022
everything is great.little extra gifts for 80euros order when store nothing for the same order. Everything is very well packaged and well protected.
Translated reviews
P
Patrick D.
Rating: 5 out of 5
following a purchase from 15/05/2022
Well-presented, appealing site, wide selection, easy to create orders
Translated reviews
S
Samuel C.
Rating: 5 out of 5
following a purchase from 13/05/2022
A wide choice of quality products. Delivered internationally.
Translated reviews
F
Florent P.
Rating: 5 out of 5
following a purchase from 14/05/2022
product conforms and arrived very quickly and in good condition. i recommend
Translated reviews
S
Stephanie S.
Rating: 5 out of 5
following a purchase from 12/05/2022
Very satisfied the tastes are there the products are respected (packaging net top)
Translated reviews
L
Laetitya C.
Rating: 5 out of 5
following a purchase from 11/05/2022
Everything is perfect ;)
Translated reviews
P
Patrizia D.
Rating: 5 out of 5
following a purchase from 09/05/2022
The products are highly recommended. The website is fluid and very well illustrated. Delivery times are short.
Translated reviews
J
Jean Yves L.
Rating: 5 out of 5
following a purchase from 03/05/2022
Items delivered on time and well protected
Translated reviews
A
Anne-Charlotte K.
Rating: 5 out of 5
following a purchase from 02/05/2022
fast, meets my expectations, but too much packaging compared to my order!
Translated reviews
M
Mélanie L.
Rating: 4 out of 5
following a purchase from 13/04/2022
Satisfied!!!
Translated reviews
S
Sandrine P.
Rating: 5 out of 5
following a purchase from 27/04/2022
Good products, fast delivery and package in good condition
Translated reviews
B
Bauer Machines S.
Rating: 5 out of 5
following a purchase from 26/04/2022
Very fast delivery
Translated reviews
F
Fanny L.
Rating: 5 out of 5
following a purchase from 13/04/2022
Very good and fast
Translated reviews
B
Bernard B.
Rating: 5 out of 5
following a purchase from 20/04/2022
speed, relevance, quality of packaging... it's quite simply a quality service.
Translated reviews
L
Laurence D.
Rating: 5 out of 5
following a purchase from 23/04/2022
The delivery was fast and the chocolates are excellent.
Translated reviews
C
Charlotte L.
Rating: 5 out of 5
following a purchase from 10/04/2022
Perfect
Translated reviews
F
Florence S.
Rating: 5 out of 5
following a purchase from 20/04/2022
Thank you, it was perfect.
Translated reviews
H
Hanna K.
Rating: 5 out of 5
following a purchase from 11/04/2022
Die Lieferung ist trotz Bestellung aus dem Ausland doch ziemlich zügig angekommen. Alle bisher getesteten Produkte schmecken wirklich sehr gut, wir bestellen definitiv wieder!
Translated reviews
A
Angelique C.
Rating: 5 out of 5
following a purchase from 20/04/2022
We love this spread!!! and the service is top notch. Thank you
Translated reviews
M
Marie P.
Rating: 5 out of 5
following a purchase from 13/04/2022
Everything was perfect
Translated reviews
C
Camille D.
Rating: 5 out of 5
following a purchase from 14/04/2022
Very satisfied with my order
Translated reviews
L
Ludivine C.
Rating: 5 out of 5
following a purchase from 13/04/2022
Very good 🤩
Translated reviews
P
Pierre B.
Rating: 4 out of 5
following a purchase from 10/04/2022
Excellent after-sales service; chocolate bunny arrived broken despite all the precautions taken by Le comptoir de Mathilde. We can't blame them for not doing everything possible to ensure that their Easter bunny arrived whole, but the carrier must not have been very careful with the package. But that's not up to Comptoir de Mathilde.
Comptoir de Mathilde sent me back the same bunny, this time in one piece, without asking me any more questions, simply by sending an e-mail with a photo. A much appreciated after-sales service.
Translated reviews
P
Patricia C.
Rating: 5 out of 5
following a purchase from 09/04/2022
Very good, impeccable service, careful and attentive. I recommend it!
Translated reviews
A
Anthony G.
Rating: 5 out of 5
following a purchase from 10/04/2022
The site is easy to navigate, clean and clear, with quick access to the different product ranges. I also appreciate the detailed product descriptions. Another strong point is that I received my order in packaging that perfectly protected the chocolates.
Translated reviews
P
Pauline T.
Rating: 5 out of 5
following a purchase from 10/04/2022
My children were delighted with the Easter chocolates, and the crazy Easter baskets are varied. The chocolates are excellent and original, a treat for the taste buds.
Translated reviews
A
Andrea S.
Rating: 5 out of 5
following a purchase from 10/04/2022
Perfekt
Translated reviews
M
Monique K.
Rating: 5 out of 5
following a purchase from 08/04/2022
Super site. Delivery time respected and products very well packaged. A site to recommend
Translated reviews
P
Pigers B.
Rating: 5 out of 5
following a purchase from 11/04/2022
Nothing to say
Translated reviews
P
Peggy B.
Rating: 5 out of 5
following a purchase from 07/04/2022
Super easy to use.
Translated reviews
We use cookies for audience measurement and improving user experience.