Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super everything is well categorized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Very well prepared and quality parcel, but really long delay. Fortunately everything arrived on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well received and very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Order received on time but not respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Lots of Black Friday bugs and long shipping times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery too long, 14 days to receive my items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery takes too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
very nice box, and the products look appetizing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very fast delivery, excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Products very well packaged for transport.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top shipping and delivery. The products are very well packaged, no problem!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
2/3 bug nothing really annoying on the site but it goes in the background :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good products as well as perfect reception very well packaged products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Easy navigation, excellent order tracking, top packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast order and delivery with no unpleasant surprises
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
very well-presented site, which helps you choose the right products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very nice site. It is very appealing.
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