Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Often, the products I had selected in my basket became unavailable and I had to switch to other products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
second order and certainly not the last!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good products. Packages received very well packaged and protected to avoid breakage. Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good. fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Site offering quality and original products. Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As per the website photos and description. A real treat for the eyes and taste buds.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast, well-packaged shipment, good tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very original, very good products. Well-protected shipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast delivery, very well packaged products. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
tip top, received quickly and in perfect condition, thank you very much!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well-made site, top delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
despite COVID restrictions the parcel arrived on time. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Excellent quality products. Fast shipping, but Covid problems. Reception delayed, but Mathilde's counter is to blame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Customers for over 4 years and always delighted with Mathilde's good products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
XXXX
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied with the delivery and packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
compliant and timely service Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Great products, well packaged and fast shipping. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
quantities in the basket cannot be modified without leaving the basket
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
fast delivery and well-packaged products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Original, quality products and efficient service in troubled times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
The site is very easy to navigate and delivery times are correct.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Fast delivery and very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very good site, very good ethics, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
The parcel arrived on the right date. The chocolate packaging is really top-notch and all that's left is to taste it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Last summer, I received an assortment of products from "comptoir de Mathilde" as a gift, and I ordered some again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well designed site - easy to find products - clear explanations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Fast and careful delivery, good 0products. Thank you
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