Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 3, 4 and 5 stars

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D
Delphine F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Excellent service!
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Delphine D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Delighted with my order, and what's more I benefited from Black Friday prices!
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Valentine F.
Rating: 3 out of 5
following a purchase from 29/11/2024
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
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Jennifer C.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very good
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Maïté L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Mélanie C.
Rating: 5 out of 5
following a purchase from 02/12/2024
Perfect
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Christine F.
Rating: 5 out of 5
following a purchase from 29/11/2024
The So Frenchy spread and rum babas are a delight. Very good mustards too.
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Valérie D.
Rating: 5 out of 5
following a purchase from 01/12/2024
Product quality On-time delivery
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Frederique F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
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Stephanie M.
Rating: 5 out of 5
following a purchase from 29/11/2024
I am delighted with my order, the packaging of the products and the quality above all 🥰
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Marie-Noëlle R.
Rating: 5 out of 5
following a purchase from 29/11/2024
Late delivery (2- 3 days). Otherwise package arrived undamaged.
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Stéphanie B.
Rating: 3 out of 5
following a purchase from 30/11/2024
Hello, your products are very good, but the delivery is deplorable and very slow!
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Corinne L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good packaging so no breakage it was perfect and package received quickly thank you
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Laurent C.
Rating: 5 out of 5
following a purchase from 30/11/2024
We can't wait to taste it... Thanks again Lc
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Morelle C.
Rating: 5 out of 5
following a purchase from 29/11/2024
parcel well received within normal time limits, and this time well packaged, no open or broken jars. I think that the fact of indicating the name of the person in charge of the packaging on the parcel, so that he can be identified in the event of a problem, has meant that packaging is now much more rigorous than it used to be.
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. E.
Rating: 3 out of 5
following a purchase from 29/11/2024
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
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Laetitia M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Ras
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Melissa H.
Rating: 3 out of 5
following a purchase from 29/11/2024
Unable to select in-store delivery. I had to pay for delivery.
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Lana V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
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Paola S.
Rating: 3 out of 5
following a purchase from 30/11/2024
The shipment took a long time.
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Benedicte D.
Rating: 3 out of 5
following a purchase from 29/11/2024
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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Frédéric S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very simple and efficient purchase.
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Romaric C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect packaging, delicious products. Thank you very much!
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Christelle M.
Rating: 5 out of 5
following a purchase from 29/11/2024
I love
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Annie M.
Rating: 5 out of 5
following a purchase from 01/12/2024
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
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Léa L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Order received, well packaged, no breakages and rather fast delivery.
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Gisele D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Valerie R.
Rating: 3 out of 5
following a purchase from 28/11/2024
A chocolate bar arrived broken, customer service did not respond to my request.
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Coralie H.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very well packed
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Gérard N.
Rating: 5 out of 5
following a purchase from 01/12/2024
Just as described and great delivery service.
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Manon Z.
Rating: 5 out of 5
following a purchase from 29/11/2024
Everything perfect
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Martine G.
Rating: 5 out of 5
following a purchase from 30/11/2024
Order met my expectations. Beautiful, well-stocked advent calendar.
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Anna B.
Rating: 5 out of 5
following a purchase from 30/11/2024
Fast delivery for December! Excellent products
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Sandra Florian L.
Rating: 3 out of 5
following a purchase from 29/11/2024
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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Arlette C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
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Nathalie L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Everything was perfect from order to delivery.
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Mélanie D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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Stéphanie G.
Rating: 3 out of 5
following a purchase from 29/11/2024
A product arrived broken, I reported it, no response from the service.
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Stephanie S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect as usual
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Nathalie P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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