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V
Rating: 5 out of 5
Impeccable product and perfect packaging
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 3, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Very good products
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M
Rating: 5 out of 5
Nickel
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C
Rating: 4 out of 5
Super good, delivery ok
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J
Rating: 5 out of 5
Very satisfied parcel carefully prepared and well packed many thanks
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L
Rating: 5 out of 5
Super top
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L
Rating: 5 out of 5
Order arrived quickly and in good condition. Well packaged... can't wait to discover the products.
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M
Rating: 4 out of 5
The price of delivery was a bit high but I understood when I received my order. SUPER PACKAGED
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S
Rating: 5 out of 5
The products are quality and very good
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K
Rating: 5 out of 5
Package received in perfect condition
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P
Rating: 5 out of 5
Perfect
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P
Rating: 4 out of 5
I'm waiting to taste the product!?!
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A
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
very well
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B
Rating: 5 out of 5
Super secure shipping
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A
Rating: 5 out of 5
As beautiful and tasty as ever
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A
Rating: 5 out of 5
Very good and original products
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C
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Perfect!
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S
Rating: 5 out of 5
perfect
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L
Rating: 5 out of 5
Top product quality
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M
Rating: 5 out of 5
Calendar delivered with great care.
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M
Rating: 5 out of 5
I am always very happy with comptoir de Mathilde products.
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D
Rating: 5 out of 5
Order received quickly. Products very well packaged. Serious company that listens to its customers.
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M
Rating: 5 out of 5
Great products
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I
Rating: 5 out of 5
We're delighted!
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A
Rating: 5 out of 5
Always satisfied online and/or in store. Thank you so much!
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A
Rating: 5 out of 5
I'm pleased with the quality of the packaging and the speed of delivery. All that remains is to taste the products.
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B
Rating: 5 out of 5
Christmas gifts
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B
Rating: 5 out of 5
Tres tres bien! Zeer goed
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E
Rating: 5 out of 5
thank you for this quality product
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M
Rating: 3 out of 5
Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Maelys. We are sorry that your ordering experience on our site did not live up to your expectations. We have taken your comment into account and will be looking to improve our delivery and customer care services to avoid these inconveniences in the future. We hope you enjoyed the products you received in your parcel. We look forward to seeing you again in store!
P
Rating: 5 out of 5
Perfect! Fast and careful delivery, now all that's left to do is enjoy!
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V
Rating: 3 out of 5
The little pot of grilled meats in the gourmet box was broken despite the precautions taken!
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your review of our website Le Comptoir de Mathilde. We are sorry to hear that the small pot of grilled meats was broken in your box. We will take the necessary measures to improve our packaging and avoid this kind of inconvenience in the future. If you have not already done so, please do not hesitate to contact us again at [email protected]. We hope you have been able to enjoy the other delicious treats in our box. Have a nice day. The Comptoir de Mathilde team.
C
Rating: 5 out of 5
Very nice calendar
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C
Rating: 5 out of 5
Nickel
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J
Rating: 5 out of 5
Super well packed, perfect!
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C
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
not yet available but meets my expectations
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A
Rating: 5 out of 5
very well
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