English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
N
Rating: 4 out of 5
Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.
Translated reviews
Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
EXCELLENT
Translated reviews
E
Rating: 4 out of 5
Good product
Translated reviews
M
Rating: 5 out of 5
Very nice parcel, very good products, what happiness...
Translated reviews
T
Rating: 5 out of 5
Very satisfied with the quality of the products and the ease of ordering. Happy New Year!
Translated reviews
S
Rating: 5 out of 5
Very good product, especially the rum canales 😃
Translated reviews
V
Rating: 5 out of 5
Very good products
Translated reviews
M
Rating: 5 out of 5
Order arrived on time and packaged impeccably
Translated reviews
L
Rating: 5 out of 5
A gift for Dad!
Translated reviews
M
Rating: 4 out of 5
As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.
Translated reviews
S
Rating: 5 out of 5
A "killer" spread!!!!
Translated reviews
J
Rating: 5 out of 5
Nickel packaging & delivery
Translated reviews
C
Rating: 5 out of 5
The order was delivered on time. The packaging of each product was very careful and secure. Everyone was delighted with all the products!
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
N
Rating: 5 out of 5
I love this site
Translated reviews
E
Rating: 5 out of 5
Big order for Christmas! I'm so happy, all the sweets made it so much fun!
Translated reviews
C
Rating: 4 out of 5
Very good but not cheap...
Translated reviews
P
Rating: 5 out of 5
Very good chocolates
Translated reviews
O
Rating: 5 out of 5
At the top!
Translated reviews
C
Rating: 4 out of 5
Very good products, for a gift
Translated reviews
C
Rating: 5 out of 5
Much appreciated
Translated reviews
N
Rating: 5 out of 5
High-quality products. Very responsive sales department. Fast shipping.
Translated reviews
M
Rating: 5 out of 5
Very good site. Products conform to photos. Good value for money. I recommend Le Comptoir de Mathilde.
Translated reviews
M
Rating: 4 out of 5
Very satisfied with the products ordered but delivery time a little too long.
Translated reviews
G
Rating: 3 out of 5
The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!
Translated reviews
Response from Le Comptoir de Mathilde
Hello GOVAN, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry to learn that some jars of armagnac cannelés opened and leaked in your package. We will pass this information on to our delivery service in order to improve our packaging. We are pleased that you enjoyed the products and hope to see you soon on our site. Have a nice day."
C
Rating: 5 out of 5
Order arrived before Christmas Nothing to complain Impeccable
Translated reviews
G
Rating: 5 out of 5
Order received promptly. Everything was well packed. Satisfied with this first order.
Translated reviews
G
Rating: 5 out of 5
fast delivery.the products are well packed in the parcel.and above all delicious.
Translated reviews
F
Rating: 5 out of 5
perfect and excellent
Translated reviews
I
Rating: 5 out of 5
The milk hazelnut spread with sweetener is great! My only sorrow that you do not deliver to Hungary.
N
Rating: 4 out of 5
Delicious
Translated reviews
C
Rating: 4 out of 5
Products always at the top, delivery time a little long.
Translated reviews
M
Rating: 5 out of 5
Very good value for money
Translated reviews
V
Rating: 5 out of 5
This parcel was for my daughter and her little family and they were delighted.
Translated reviews
M
Rating: 5 out of 5
Perfect good product
Translated reviews
P
Rating: 3 out of 5
My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Pierre-Jean,
Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.
Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.
With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.
Nevertheless, we are pleased to hear that your parcel has arrived at its destination.
Yours faithfully
internet customer service
Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.
Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.
With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.
Nevertheless, we are pleased to hear that your parcel has arrived at its destination.
Yours faithfully
internet customer service
C
Rating: 5 out of 5
Perfect, nothing to complain about! Plus the little gift makes me super happy
Translated reviews
S
Rating: 3 out of 5
My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!
Translated reviews
Response from Le Comptoir de Mathilde
Hello Stéphanie, thank you for your feedback. We're sorry for the delay in preparing your order at the end of 2023, but we're doing our best to reduce it as much as possible. Regarding the choice of products, we regularly update our catalog to offer a maximum variety of products at affordable prices. We take your comments into account to improve our service. Thank you for your confidence in Le Comptoir de Mathilde.
J
Rating: 5 out of 5
Products received on time. And they pleased the recipient
Translated reviews
Y
Rating: 5 out of 5
Perfect! Ras
Translated reviews