Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 3 and 4 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
The products are of good quality, no problem on this point. However, although the products were well packaged, I had a bad surprise: my chocolate heart was broken.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
Small problem: one jar was not closed properly and spilled into the package.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Very good products, fast shipping but still a huge box and tons of packaging...so yes the order arrives intact but there is really too much packaging!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Quite satisfied despite product error Ordered hazelnut white received coconut white
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Too bad you can't see directly on the product list pages which products are in stock and which aren't.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
expensive delivery charges
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2021
Good but expensive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Very good products but the gifts were missing, I'm waiting for a reply from customer service. Excellent spread
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
The site is very good, the delivery arrived very very quickly. Very happy with my order. Except the shipping costs a little expensive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Very good site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
Complicated
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
Good products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
The site isn't always super-easy to use, with a few misplaced tags.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
nice site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Very good products. Fast shipping. I didn't give it 5 stars because of the shipping costs, which I think are too high.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Expensive delivery costs, order had to be reshipped 2 days before Christmas because it was lost.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
I love comptoir de mathilde products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Navigation on the site is pleasant and easy, the site is clear and pretty. The order and delivery went well. The products were very well packaged so there was no risk of breakage. The only small negative point was the large number of out-of-stock products...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Very good product. Although the product was very well protected in the parcel, the carton was damaged.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Customer service does not respond.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
navigation on the site is very easy. On the other hand, I waited 3 weeks for my delivery, having sent an e-mail and phoned the head office. Some products arrived broken, the pre-emption dates are mid-January, and above all my order did not correspond to the products ordered. The truffles I ordered turned out to be a chocolate lollipop, but the gift was for an adult.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Very good product, reception well packaged, but it remains a little expensive now that black friday is over ... Lower your prices so I can order again!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Varied choice of gifts. Slight difficulty in understanding how to have a gift delivered without the receiver receiving the bill paid by the giver... But we're getting there: the wording "my address" needs to be rectified. All that's needed is a better distinction between who pays (is billed) and who is the recipient (is delivered). Otherwise very good service and very good products! Thank you very much!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2020
On the site, the products look bigger
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
without comment. Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
fast delivery and well-packaged
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Product level, perfect as usual, but delivery service.... Long, very long, and above all no information at the beginning
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
I had trouble validating my order during black friday. Probably due to site saturation, which needs to be reviewed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Disappointed not to have found the articles in real stores as before, but the sending was neat and fast. No breakage and received before Christmas
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Satisfied by the delay, not yet tasted
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
The products delivered were very well packaged. And the comptoir de Mathilde products are always a great value! We are however very disappointed with the surprise.... very small given the order we placed, we regret not having made the order in installments. Such a shame.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
The 2 tote bags had a strong musty smell. Otherwise I already know the products and like them a lot.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Very well prepared and quality parcel, but really long delay. Fortunately everything arrived on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Order received on time but not respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Lots of Black Friday bugs and long shipping times
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