Customer reviews of Le Comptoir de Mathilde

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9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Order received on time but not respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Lots of Black Friday bugs and long shipping times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery too long, 14 days to receive my items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Delivery takes too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
2/3 bug nothing really annoying on the site but it goes in the background :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the website is very slow, otherwise excellent products and good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I haven't seen the parcel, I think it arrived in good condition!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
navigation on the site is not fluid, that's the only drawback
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Great products, but I have one small complaint about the size of the containers.
But the caramel babas are to die for. Haven't tried the rest yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
An item from my order (a box of truffles) was replaced by a chocolate lollipop ...
I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site was very buggy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Very good for the products but problem of damaged packaging following delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Everything is fine as far as the order is concerned, the delivery time.... only downside the 2 snack bars arrived broken in the parcel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
parcel well packed no problem of reception I am satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The chocolate chip was broken when I received the parcel.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ :(
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
packaging problem the packaging was torn
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Expensive for the quantities!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Navigation too slow. Very nice product presentation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
A few bugs on the site, but very practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Plenty of choice. Too bad there's no longer a store in Paris.
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