The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
On the other hand, your shipping costs are far too high, costing almost as much as one of your products?
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Site easy to navigate, fast delivery. However, very disappointed with the quality of the package: half of the products arrived broken: broken chocolate bars, broken speculos, spoons of hot chocolate with 1 Santa Claus supposed to be on it was broken and dissociated from its base....what a pity when you want to offer this basket to someone...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Intuitive
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
ok but a feedback problem on the day of delivery.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Ras.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Super
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
All in all, it's going well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
At first, it's not easy to find the product you're looking for among the different types of products;
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Fast delivery, well-protected products of very good quality. A little downside on the tote bags which shrunk extremely when first washed in a machine at 3o degrees short cycle.A little disappointed as I wanted to give them as Christmas presents. I washed them first because they had a smell.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
Very good site
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2020
Parcel arrived at the right address, but the delay was too long for the location.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
I find that the details of the articles are not very well explained.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Extremely careful packing. Well done!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delighted with my order and the service. Just one star less for the not very eco-friendly packaging :-/
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delivery on the day announced super well packaged a pleasure to order how does your customer service work on the internet I am a customer at the store in vaison la romaine
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
One was broken
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
Satisfied with the site presentation
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Delivery a little long and postage expensive but excellent product.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
Etwas unübersichtlich
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
Email sent to customer service following an order problem and still no reply.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Package well received. It was a gift. Contents a little scattered. On the other hand I had no tracking of the package. No email saying it was going to be delivered and the colissimo tracking never showed up.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
choice and ease of use
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
The site is not very efficient. The sections are not always relevant. Salt mills difficult to find in the "salts" section...astonishing. As for the rest, delivery, product quality and packaging, nothing to report. Everything was fine. Good products, but site to be rectified
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
A product offering by region would be interesting
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Very good, accessible site. On the other hand, little information on the tracking of the package (for organization on the date of delivery for the receipt of the package) and disappointed with the expected delivery time of 4 to 5 days, but was delivered 8 days after ordering.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
The fabric bag had a very unpleasant smell (musty?) I had to wash it and of course the design faded a bit. Otherwise, the advent calendar is great, my son is drooling in front of it while waiting for december 1st.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
It's a pity that some products aren't available or the date of availability communicated... (spread in large jars, praliné....) On the other hand, the products are extremely well packaged and protected for shipping. Never any breakage, very reliable and quality delivery service.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
It took me a while to find the products I'm used to getting in the store.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Site: choice, payment navigation very good Delivery: the deliveryman left the parcel in the entrance of the building. Parcels: products very well packaged.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Everything was well packed! Delivery was fast. Niquel RAS
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
very good except for a leaky terrine.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Good product, easy-to-use website.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/11/2020
The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Nickel except for one broken cup despite really good packaging
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The main drawback is the price of delivery (exorbitant).
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 