Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 412 published reviews
5 5 324 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
No clear communication when the parcel arrives at the relay point. Not serious, but a pity. Otherwise nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Products received very quickly! On the other hand, the glass jars were in no danger of breaking given the amount of packaging and protection around them! Perhaps it's possible to reduce the quantity a little with a smaller carton to avoid all that packaging in the garbage can?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2020
I find the delivery charges just exhorbitant... I wanted to order more but seeing that by adding just a few chocolate spoons, the amount climbed seriously!!!! It's a shame....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
The parcel was not signed for, but left outside the front door.
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Response from Le Comptoir de Mathilde
Hello Mrs Mathisse, We are sorry for the way you received your parcel. This procedure is managed by La Poste and we have in no way validated this type of manoeuvre. We will report this to our service provider. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
I've been to the Tulette store several times. It's very friendly. I ordered easily on the internet knowing the products. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
Not much detail on some of the product sheets, but their teas are excellent! Even if their Chai lacks CINNAMON
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
fast and well packed no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
very easy to find the products you want quick order and delivery,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Good, fast delivery but one of the shelves arrived broken.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2019
Easy search
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Very correct site. Thank you ...........
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2019
I would have put 5 stars, but the name of the person delivered was reversed with mine...??? Why???
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
Very good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Un regal un pot déjà vide merci
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2019
no ads
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2019
I placed my order on a Friday before 9am, and it was not processed until Monday afternoon.
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Response from Le Comptoir de Mathilde
Hello Mrs Ramieri, We are sorry for the delay in processing your request. We've recently had a large influx of orders on our site, and we've had to process each order with the utmost care and attention. This is why we've had a longer-than-usual processing time. We hope your Baba au Rhum tasting was perfect. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2019
Quite a nice site, but it's a shame we can't find the flavors listed in the product descriptions!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2019
Products well packaged, no breakage in transit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
All products are well described and easy to order. From order processing to delivery, very responsive and fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2019
The site can be improved in particular for keyword searches
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2019
I am satisfied with the Comptoir de Mathilde website. However, I am disappointed that I was not allowed to enter my birthday gift voucher for a white chocolate table. The gift voucher was refused. I can't recommend it because of the postage costs and as the Nantes store has closed, it's not possible to receive it. It's a real shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2019
Very good products, but one of the jars wasn't closed properly, so the rum leaked out a bit and the tin stuck. Despite this, I am very satisfied with your products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2019
could be easier to pay by card - why did I get praipal? Payment only by credit card
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
Reliable site, but shipping time a bit slow.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2019
Very good quality products but a little expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
Missing some product seen in the store or I did not know how to orient myself on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
Progress to be made, especially during order validation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2019
Clear and ergonomic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
delivery as ordered, fast delivery and very well packed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Order received promptly and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2019
I haven't looked at the whole site yet. I don't know from memory if there are any accessories on the site? Maybe the relay bridge delivery option
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Response from Le Comptoir de Mathilde
Hello Mrs MARROCQ, Thank you very much for your comment!
For your information, when you place your next order, you will be able to choose a relay point if you wish.
Have a nice day, See you soon, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Easy to navigate, clear site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2019
good but a bit expensive ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Diversity search speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
Quality products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
Site and products perfect On the other hand, €9 shipping for 2 spreads is exorbitant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2019
The site is well presented
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
It's gourmet and their spreads chirp beautifully.
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