Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
I ordered a product intended as a gift. I asked for a gift pack (or to enclose gift wrap with my order) but was refused, being told that this was not their custom. I don't find this very correct and even less commercial. What's more, the delivery was not very fast, even though I live 30 km away!...
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Response from Le Comptoir de Mathilde
Hello Mrs Trilhe, We offer to send you gift bags with your orders, so that you can wrap the products you wish to give as presents. When you contacted us, we informed you that the products could not be wrapped in gift paper, as they are all sent with protective paper. That's why our customer service team suggested that you enclose a gift package inside your parcel. All such requests are accepted. We're very sorry that we forgot to send the gift wrap with your order, and we'll do everything we can to make your next order on our site as pleasant as possible for you.
A very happy day to you, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Very good products, well packaged and protected, the whole family loved the spread (young and old), the lemon oil is a real treat, I love it; the products are a little expensive but of good quality, this is a very good address.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2019
The products are very good Delivery a little hard to know when it is delivered ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
No complaints
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2019
Waiting for it to develop further as not everything is on the site yet
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Response from Le Comptoir de Mathilde
Hello Mrs Margeot, What would you like to find on our website that you can find in our boutique? Thank you for your comment, Have a nice day, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2018
Quality products!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
Order conformed and deadline met
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2017
WELL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2017
Excellent products, a thousand times better than Nutella and yet I never thought I'd beat it. Fast delivery, products well packaged for delivery. Only downside, the price, it's very expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2017
Easy-to-use site, very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2017
Very well done
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2017
Very pretty products but average quality chocolate. Package of pots of spread arrived cracked (2 broken pots out of 3) I expected better ...
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Response from Le Comptoir de Mathilde
Hi Ingrid, I'm sorry to hear that you've received broken pots of spread. Have you contacted Customer Service to let them know? If not, please do not hesitate to write to me at [email protected] (if possible with photos) so that we can compensate you appropriately. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2017
Very good. I'm sorry I can't rate the different products, but it was a gift. Cdlt
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2017
Great site with great products, the spreads are delicious!
However, the products are still very expensive in my opinion... 8€ for a 250g jar of spread, 3,90€ for a lollipop... But otherwise super quality, original gift for Mother's Day ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2017
Lovely gourmet products in attractive packaging and boxes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2017
Very easy to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
user-friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2017
Satisfactory site to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
Practical Clear, beautiful window
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2017
the whole thing was a gift so I can't give an opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
The site is well designed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2016
Easy-to-read site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2017
ATTENTION ALL THE SAME, BECAUSE DESPITE 2 SUPERB INDIVIDUAL PRODUCT PACKAGING, SOME POTS OF MUSTARD HAVE LEAKED " OIL !!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2016
A good product that worked when it came time to give presents.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2016
Very well designed. However, it lacks choice compared to the store, which is a shame when you want to send a package for the holidays.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2017
Ergonomic site, well illustrated and detailed. Would benefit from more product categorization...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2017
pleasant site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2017
Unfortunately, two pots arrived broken.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2017
The site is easy to access and offers a wide range of products. I had a small problem receiving my order, but customer service was quick to help.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2016
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2016
Small bug when I placed my order where the choice by credit card could not be selected. I love these products and continue to order them regularly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2017
Nothing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2017
Very well done website, very easy to order, great choice, just a pity that the shipping costs are so high...would it be possible to use a parcel delivery service?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2017
This questionnaire is too precise, if you give stars for a product, it's superfluous to have to enter more text....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2017
Appetizing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2017
the site is good nothing to say special
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2017
Pleasant and easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2017
Good service. Delivery on time, but still rather expensive.
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