Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 3 and 4 stars

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Louisette L.
Rating: 4 out of 5
following a purchase from 06/06/2025
satisfied
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marine V.
Rating: 4 out of 5
following a purchase from 07/06/2025
The packaging and delivery were good, but my rum babas arrived all mushy, while the rum babas were fine, in the same box. Either the rum babas were already damaged before packaging, or they are not made with the same recipe as the rum babas. I was a bit disappointed with the rum baba jar, the mushiness looks very ugly as a gift.
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Yvonne V.
Rating: 4 out of 5
following a purchase from 27/05/2025
All products received. Unfortunately, 3 chocolate products were broken. Contacted Le Comptoir de Mathilde in various ways. But unfortunately, nothing has been heard back.
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Celine F.
Rating: 3 out of 5
following a purchase from 26/05/2025
Two chocolates from my order were broken
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Marie-Luce M.
Rating: 3 out of 5
following a purchase from 25/05/2025
It was not obvious to put a different address between the order and delivery (it was a gift) the site always sent me back to the beginning and I had to re-enter my information
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Didier M.
Rating: 3 out of 5
following a purchase from 15/05/2025
The products seem fine but we haven't tested them.
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lionel P.
Rating: 4 out of 5
following a purchase from 17/05/2025
Very good products and well presented
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Camille C.
Rating: 4 out of 5
following a purchase from 23/04/2025
Given the amount, I would have appreciated a commercial gesture
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Eric A.
Rating: 3 out of 5
following a purchase from 10/04/2025
I am very satisfied with your chocolates but I hope you will no longer use DPD... when there is a dead end, the delivery person does not go there to avoid damaging his truck! and does not leave a delivery notice..
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Response from Le Comptoir de Mathilde
Hello Eric,

Thank you very much for your feedback and your appreciation of our chocolates! We are sorry to hear that your delivery experience did not meet your expectations. Please know that we take your comments regarding DPD into account and we will pass them on to improve our service. We also offer to use La Poste Colissimo.

We hope to see you again soon on our website.

Best regards,
The Comptoir de Mathilde team
J
Jessyca et Jacques P.
Rating: 4 out of 5
following a purchase from 05/04/2025
Already two purchases, one in-store, the other online, and both times no promised gift for purchases over €80... Otherwise, yes, the chocolates are beautiful and good, a bit expensive though, the best are the rum babas.
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Cecile P.
Rating: 4 out of 5
following a purchase from 05/04/2025
The chocolate is delicious, everything is well packaged, the only downside is that I ordered the bars with sheep and I received chickens and chicks, so I was disappointed when receiving the package because it was not my order.
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Lydia C.
Rating: 4 out of 5
following a purchase from 03/04/2025
Some good chocolate
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Charlene R.
Rating: 3 out of 5
following a purchase from 25/03/2025
Very good but small containers with a. A bit high price.
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Response from Le Comptoir de Mathilde
Hello Charlene,

Thank you for taking the time to share your feedback on "Le Comptoir de Mathilde". We are delighted that you enjoyed our products. We take your comments regarding the small containers and prices into account. Your feedback is valuable to help us improve our offering.

See you soon,
The team at Comptoir de Mathilde
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Bénédicte C.
Rating: 4 out of 5
following a purchase from 26/02/2025
I was used to the Harry Potter hot chocolate bombs and I am not disappointed with the new ones. However, it's a shame that you are regularly out of stock.
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RHOXANE M.
Rating: 4 out of 5
following a purchase from 21/02/2025
VERY GOOD
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Aurélie H.
Rating: 4 out of 5
following a purchase from 07/02/2025
Very good products, fast delivery.
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Corinna H.
Rating: 3 out of 5
following a purchase from 21/01/2025
chocolate was unfortunately broken/damaged
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JEAN-BAPTISTE Z.
Rating: 4 out of 5
following a purchase from 30/01/2025
Order delivered quickly and carefully in accordance with what I had ordered, nothing to complain about this merchant.
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THIERRY G.
Rating: 3 out of 5
following a purchase from 29/01/2025
The mixture in the pepper shaker with the salt and herbes de Provence blend does not mix well.
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Response from Le Comptoir de Mathilde
Hello Thierry,
Thank you for your feedback concerning the mixture in the pepper shaker. We are taking note of your comment and will pass it on to our manufacturing teams.

Best regards,
The Comptoir de Mathilde team
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Laura R.
Rating: 4 out of 5
following a purchase from 29/11/2024
Received broken item. I received a replacement 1 month later, it's good but too bad the delay.
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Pascal P.
Rating: 4 out of 5
following a purchase from 18/01/2025
Hello, the products have arrived and conform to the order, but delivery against signature not seen the deliveryman.
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Virginie V.
Rating: 4 out of 5
following a purchase from 01/01/2025
The products are quality, too bad the shipping costs are so high.
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Response from Le Comptoir de Mathilde
We are sorry to hear that you find our delivery charges high. We make a point of offering quality products to our customers. We take note of your comment and will study the possibility of improving our delivery rates. Thank you for your feedback and your confidence in our brand. We hope to see you back on our site very soon.
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Elodie L.
Rating: 4 out of 5
following a purchase from 20/12/2024
I'm not disappointed with the products, but the problem is the shipping, which always misses something, so I'd give it one star less, but after that, customer service is very responsive.
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Michel D.
Rating: 3 out of 5
following a purchase from 08/12/2024
2 items arrived broken. Obliged to claim. Replacement items arrived quickly and very (over) packed.
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Laurent U.
Rating: 3 out of 5
following a purchase from 18/12/2024
Very good, but too little once the fat is removed. Too expensive for the price.
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Sabrina D.
Rating: 4 out of 5
following a purchase from 21/12/2024
PARCEL RECEIVED PROMPTLY
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Julie Q.
Rating: 3 out of 5
following a purchase from 19/12/2024
Packages received very late because payment was not updated correctly on the site. Customer service unreachable for 4 days. After that the parcel was whole...
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GERMAINE D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Controls arrive twice broken. Even though they were replaced. The chocolates were a gift. Replacement arrived too late.
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PIERRE P.
Rating: 3 out of 5
following a purchase from 17/12/2024
Good products, but one jar was not watertight liquid leaked into the box.
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BERENGERE B.
Rating: 3 out of 5
following a purchase from 10/12/2024
Big delay in delivery, zero feedback from customer service despite several reminders.
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Valérie D.
Rating: 4 out of 5
following a purchase from 16/12/2024
Christmas jam is excellent.
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Claude Zélie G.
Rating: 4 out of 5
following a purchase from 18/12/2024
I don't find truffled mustard very good! Sorry, but I've had better
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Thierre aux chaînes A.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.
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Émilie P.
Rating: 4 out of 5
following a purchase from 15/12/2024
The chocolate is as good as ever. The only drawback is that it arrived broken, but I don't think it was during transport as the box was really well wrapped. Too bad it was a gift!
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Cathie C.
Rating: 3 out of 5
following a purchase from 15/12/2024
2 out of 3 plates arrived broken
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Chloé L.
Rating: 3 out of 5
following a purchase from 14/12/2024
I thought the squares of chocolate were much bigger, as well as the tiny ballotin of feuilletine chocolate, which is really tiny for about 8€. I'm not sure about the hot chocolate lollipops or the chocolate spread. Rather quick delivery.
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SOPHIE F.
Rating: 3 out of 5
following a purchase from 05/12/2024
A glass can that had been opened. Straight to the garbage can. I didn't want to make a complaint, but I was disappointed.
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sandrine V.
Rating: 4 out of 5
following a purchase from 09/12/2024
The products corresponded to my order, but the spread box was torn off and so the jars were loose, one of which had leaked.
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MARIE T.
Rating: 4 out of 5
following a purchase from 01/12/2024
Satisfied but too bad there wasn't the little gourmet surprise indicated at 75 e for my order of 85.50e.
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Nadege V.
Rating: 3 out of 5
following a purchase from 06/12/2024
A little disappointed because there was supposed to be a gourmet surprise for my purchase and in the end it wasn't inside the parcel.
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