Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Last summer, I received an assortment of products from "comptoir de Mathilde" as a gift, and I ordered some again.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well designed site - easy to find products - clear explanations
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Super fast delivery! My loved ones are going to love the gifts for Christmas! The parcel was perfectly packaged and the quality is perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
QUICK AND EASY
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order conformed to my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well designed site. Easy to find the brand's flagship products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Good products, fast delivery and attentive after-sales service. I'd recommend them!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Intuitive site. Fast delivery. Very well packaged. No complaints
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I love your articles! Both for me and for gift-giving
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
first order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good perfect packaging and what a delight
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
The parcel arrived quickly, the items were very well packaged and I was delighted to find all the flavour and magic of my usual products as well as my"Trolls" for Christmas, in these difficult times, it's a joyful little moment..... Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very serious company. Fast and perfect order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
I'm always extremely satisfied with your service and the quality of your products. That's why I'm starting to recommend them to my friends and family, which is the best possible marketing for you ;))
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Excellent products, very good quality and delicious... very well packaged, no risk of them spoiling!
I'm delighted!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
todo perfecto entrega rápida y bien embalado gracias
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
Beautiful products but my order was wrong and I didn't get any feedback from customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Order received very quickly. Very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good products, but a bit expensive without the annual discount.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very well packed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Parcel dispatched quickly and goods well packaged. I have always received my orders (3). Too bad there is no "loyalty card" offered to receive discounts if you are a "loyal customer".
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good, fast delivery and delicious contents, perfect under the tree and in the Advent calendar!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Fast, well-packaged delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well packed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Delivery was fast and everything was very well packaged.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Great! Order arrived quickly, everything was superbly packaged individually. Just the jar of armagnac cannelés had leaked (a defect in the jar closure) but it was replaced after an email exchange with customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
order received very quickly. very well packaged. products still as good as ever.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
fast, well-packaged delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Hello, I'm very happy with the site and the order tracking.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very well packed parcel and super quality products, I'm delighted.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Not disappointed fast shipping and well packaged website very well designed I highly recommend this site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Always delighted by the quality and deliciousness of the products! Lots of great gift ideas that are always a pleasure!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Order prepared immediately Arrived 48 hours later as expected Well packaged Perfect....merci
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