Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Fast shipping, even during a period of confinement, and perfectly packaged products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
dispatch ok, very well packed and very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2020
Easy site navigation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
Hello, I wanted to send chocolates to someone for their birthday. It's a pity that it's impossible to add a little note to put a message and say that the package is from such and such a person. I tried to add a note in one of the comment fields to ask if I could add that the package was from me, but my comment was not taken into account. It's a shame to have to call the person back to ask if they received my gift... Sincerely
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
I'm happy to have trusted my orders I continue ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2020
....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2020
delivery received before easter
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Order arrived very quickly (despite the containment situation), contents very well packaged. Everything is perfect :) can't wait to taste the products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Top-quality products and service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Very satisfied! Excellent responsiveness. Package received on time. I can't evaluate the contents: it's a parcel for my relatives.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2020
Given the current economic situation, I'm very satisfied with the responsiveness of your services and the respect of the delivery date. I can't say anything about the quality of the products at the moment, as this order is a gift for my loved ones. I'll have to wait for their "verdict" after tasting!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Order received quickly. Products perfectly packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Fast delivery, very good products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
The order was delivered within a week, and I was able to send my grandchildren their Easter chocolates. If I can't spend the day with them, at least they can enjoy your chocolates. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Perfect, as well as your site, the delivery time, and your chocolates, some small children, older, we began to taste, the smallest are waiting for Easter Day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Always great products! Delivery is very fast and nothing is broken due to the amount of protection.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
A delicatessen I love so much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Easy to find, easy to navigate and easy to use. Original choice! Order arrived quickly despite confinement. Products very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
More than good! Ordered Sunday and received Friday! In these times of confinement where the post office does not work at 100%... so bravo and thank you! Good fun chocolate for Easter 🥰🥰
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Very easy site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
I am very satisfied with the receipt of the order, the products are well packaged and shipping was fast. Thank you to the whole team. Take good care of yourselves.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Order arrived quickly despite the current climate. Items well protected and individually wrapped. Let's wait until Easter for the tasting...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
An extra week's delay due to security measures against Covid-19, otherwise very good, responsible packaging and very well protected. And of course the products are as good as ever!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2020
A jar of chestnut honey was broken!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
The site is well designed but the shipping costs are much too high.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2020
It was a gift parcel so I didn't get to taste the chocolates. It took a while for the order to arrive, but that was due to the exceptional situation of confinement. The parcel is very beautiful and everything was very well wrapped to avoid breakage. I would recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2020
Well-designed and functional site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
I love all the products: chocolates, madeleines, terrines and compotées, Le pastis bleu and, of course, the spreads, which I buy 3 or 4 at a time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
My order was very well packaged and I am very satisfied. It was sent very quickly. The products are of good quality and I will not hesitate to order again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2020
All right!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2020
Perfect order neat packaging fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2020
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Fast and correct parcel. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2020
Excellent products, very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
I've loved Mathilde's products since our first visit to Strasbourg!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2020
Order received on time, well packaged. And as good as ever!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
Clear site and easy to order. Items packaged with great care. Very fast delivery.
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