The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Package delivered on a hot Monday morning so chocolate completely melted... however, customer service very quick and responsive. Email at 8 AM refunded at 11 AM the same day so good...
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Frédéric B.
Rating: 3 out of 5
following a purchase from 27/05/2026
Order of chocolates arrived melted at destination but fortunately the customer service is very competent
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Response from Le Comptoir de Mathilde
Hello Frédéric,
Thank you for your feedback and we are pleased to learn that you appreciated the responsiveness of our customer service. We understand the disappointment related to your chocolate order, and we hope you will have the opportunity to fully enjoy our products in the future.
Best regards,
Le Comptoir de Mathilde
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CAROLE B.
Rating: 3 out of 5
following a purchase from 15/03/2026
In my order I never received the jar of spread that was supposedly offered
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Response from Le Comptoir de Mathilde
Dear Carole,
Thank you for taking the time to share your feedback. We are sorry for this misunderstanding regarding the welcome offer. Additional details will be provided to you by email to explain the conditions of this offer.
The team at Comptoir de Mathilde
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ANDREEA Z.
Rating: 3 out of 5
following a purchase from 20/01/2026
"Being written 'the winter' I bought it to give and on the package and the cup from the site photo there was nowhere written 'Christmas'. I received a green cup with a tree (not the red one from the photo with a star) with the inscription 'Christmas'. How to give a 'Christmas' gift at the end of January? The description and the photo from the site do not match and are not explicit. I would not have taken it if there were 2 models in the photo to play the lottery which (red or green) I would receive and I would have chosen another tea kit model from another site.
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CHRISTIAN S.
Rating: 3 out of 5
following a purchase from 17/12/2025
Flavors shared on the different products, is it possible to give pairing ideas for savory or sweet products? Very good jam but too sweet.
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AMEWUSIKA A.
Rating: 3 out of 5
following a purchase from 06/12/2025
Products damaged in the box whereas it was for a gift. The aesthetics were not there for some products. I still give 3 instead of 5. I know your products are of quality nutritionally speaking and taste-wise. The 2 points deducted are attributed to the packaging or damaged products. I took photos of this
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Marie Helene G.
Rating: 3 out of 5
following a purchase from 27/11/2025
your contact person is great and helps us a lot less happy about the delivery I had requested to my home as I cannot move being sick it was delivered to a relay that's why I give it an average
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ANNABELLE B.
Rating: 3 out of 5
following a purchase from 28/11/2025
A nice order, too bad we didn't even get a little chocolate as a gift.
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NATHALIE B.
Rating: 3 out of 5
following a purchase from 28/11/2025
Very long delivery but top products
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MURIÈLE G.
Rating: 3 out of 5
following a purchase from 28/11/2025
Very well packaged and the spreads are always delicious. The package was not delivered to my home as agreed but to a pickme relay, a very unpleasant surprise even though the manager of this relay received me very well.
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ORIANE B.
Rating: 3 out of 5
following a purchase from 28/11/2025
I just asked for paper bags for gifts, and I was refused.
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MIREILLE C.
Rating: 3 out of 5
following a purchase from 28/11/2025
the tea ordered no longer tastes the same as last year
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ARLETTE G.
Rating: 3 out of 5
following a purchase from 28/11/2025
With the transport everything was really in disorder in the gift box I ordered 2 boxes with 2 cards and I only received one card
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FLORENCE F.
Rating: 3 out of 5
following a purchase from 24/11/2025
Nice products. I couldn't use my discount voucher when placing my online order. That's unfortunate!
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CAROLE D.
Rating: 3 out of 5
following a purchase from 08/11/2025
2 boxes ordered with the packaging arriving torn so impossible to gift in the current state for the holidays. Customer service is attentive and responsive, immediately sent a new packaging, hence the rating of 3 out of 5
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Marie lise M.
Rating: 3 out of 5
following a purchase from 22/10/2025
the broken chocolate is way too thick so the toppings are almost nonexistent in the mouth!
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SANDRINE C.
Rating: 3 out of 5
following a purchase from 31/10/2025
Fast shipping, as I ordered advent calendars, we have not yet had the pleasure of tasting them. However, I was supposed to receive a gift for my first order but I did not get it.
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Response from Le Comptoir de Mathilde
Hello Sandrine, thank you for your feedback and we are pleased to hear that the shipping was fast. We apologize for the absence of the welcome gift and we invite you to contact us directly so that we can resolve this issue. We hope you will enjoy your advent calendars once tasted!
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MURIELLE S.
Rating: 3 out of 5
following a purchase from 13/10/2025
A product that leaks in the box. Refunded only partially.
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Response from Le Comptoir de Mathilde
Hello Murielle,
As explained several times during our email exchanges following the processing of your complaint, the product remained fully consumable, hence the procedure put in place.
With all our attention and the desire to delight you again,
Best regards,
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MARTINE D.
Rating: 3 out of 5
following a purchase from 17/09/2025
the friends I sent were delighted but did not taste
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Marion C.
Rating: 3 out of 5
following a purchase from 11/06/2025
It took 5 days to deliver a package even though the address is 15 minutes by car from the nearest store. The gift was for Father's Day... it was received the next day... Best regards,
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Celine F.
Rating: 3 out of 5
following a purchase from 26/05/2025
Two chocolates from my order were broken
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Marie-Luce M.
Rating: 3 out of 5
following a purchase from 25/05/2025
It was not obvious to put a different address between the order and delivery (it was a gift) the site always sent me back to the beginning and I had to re-enter my information
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Didier M.
Rating: 3 out of 5
following a purchase from 15/05/2025
The products seem fine but we haven't tested them.
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Eric A.
Rating: 3 out of 5
following a purchase from 10/04/2025
I am very satisfied with your chocolates but I hope you will no longer use DPD... when there is a dead end, the delivery person does not go there to avoid damaging his truck! and does not leave a delivery notice..
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Response from Le Comptoir de Mathilde
Hello Eric,
Thank you very much for your feedback and your appreciation of our chocolates! We are sorry to hear that your delivery experience did not meet your expectations. Please know that we take your comments regarding DPD into account and we will pass them on to improve our service. We also offer to use La Poste Colissimo.
We hope to see you again soon on our website.
Best regards,
The Comptoir de Mathilde team
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Charlene R.
Rating: 3 out of 5
following a purchase from 25/03/2025
Very good but small containers with a. A bit high price.
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Response from Le Comptoir de Mathilde
Hello Charlene,
Thank you for taking the time to share your feedback on "Le Comptoir de Mathilde". We are delighted that you enjoyed our products. We take your comments regarding the small containers and prices into account. Your feedback is valuable to help us improve our offering.
See you soon,
The team at Comptoir de Mathilde
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Corinna H.
Rating: 3 out of 5
following a purchase from 21/01/2025
chocolate was unfortunately broken/damaged
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THIERRY G.
Rating: 3 out of 5
following a purchase from 29/01/2025
The mixture in the pepper shaker with the salt and herbes de Provence blend does not mix well.
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Response from Le Comptoir de Mathilde
Hello Thierry,
Thank you for your feedback concerning the mixture in the pepper shaker. We are taking note of your comment and will pass it on to our manufacturing teams.
Best regards,
The Comptoir de Mathilde team
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Michel D.
Rating: 3 out of 5
following a purchase from 08/12/2024
2 items arrived broken. Obliged to claim. Replacement items arrived quickly and very (over) packed.
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Laurent U.
Rating: 3 out of 5
following a purchase from 18/12/2024
Very good, but too little once the fat is removed. Too expensive for the price.
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Julie Q.
Rating: 3 out of 5
following a purchase from 19/12/2024
Packages received very late because payment was not updated correctly on the site. Customer service unreachable for 4 days. After that the parcel was whole...
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GERMAINE D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Controls arrive twice broken. Even though they were replaced. The chocolates were a gift. Replacement arrived too late.
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PIERRE P.
Rating: 3 out of 5
following a purchase from 17/12/2024
Good products, but one jar was not watertight liquid leaked into the box.
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BERENGERE B.
Rating: 3 out of 5
following a purchase from 10/12/2024
Big delay in delivery, zero feedback from customer service despite several reminders.
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Thierre aux chaînes A.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.
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Cathie C.
Rating: 3 out of 5
following a purchase from 15/12/2024
2 out of 3 plates arrived broken
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Chloé L.
Rating: 3 out of 5
following a purchase from 14/12/2024
I thought the squares of chocolate were much bigger, as well as the tiny ballotin of feuilletine chocolate, which is really tiny for about 8€. I'm not sure about the hot chocolate lollipops or the chocolate spread. Rather quick delivery.
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SOPHIE F.
Rating: 3 out of 5
following a purchase from 05/12/2024
A glass can that had been opened. Straight to the garbage can. I didn't want to make a complaint, but I was disappointed.
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Nadege V.
Rating: 3 out of 5
following a purchase from 06/12/2024
A little disappointed because there was supposed to be a gourmet surprise for my purchase and in the end it wasn't inside the parcel.
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Valentine F.
Rating: 3 out of 5
following a purchase from 29/11/2024
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
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Stéphanie B.
Rating: 3 out of 5
following a purchase from 30/11/2024
Hello, your products are very good, but the delivery is deplorable and very slow!
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