Customer reviews of Le Comptoir de Mathilde

The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.

Unable to select in-store delivery. I had to pay for delivery.

The shipment took a long time.

I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!

A chocolate bar arrived broken, customer service did not respond to my request.

Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.

Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.

A product arrived broken, I reported it, no response from the service.

The chocolates have arrived cassės

very long shipping!!!

Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!

I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.

The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.

I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.

I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response

During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.

Some products arrived broken, no news from customer service

Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.

Products arrived broken and I never got a return from customer service.

Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.

After ordering €160 worth of chocolate, I couldn't wait to discover my gift. What a disappointment when, alas, I saw a tiny sample of chocolate spread. I love your chocolates. But between the ''sample'' gifts and the loyalty points that can be accumulated for a content you don't know about ... It's disappointing. I'm thinking of doing my Christmas shopping elsewhere next time.

Too bad the calendar didn't fit and all the chocolates fell off.

No is actually also wrong. I contacted customer services about a part of the shipment that arrived broken, but they didn't respond. I am very disappointed. I won't be ordering anything from them again.

Item arrived broken, after-sales service not very accessible.

I received all the chocolates, the problem was that I received broken ones. I contacted customer service but got no answer.

A product arrived damaged and I didn't get a return from the after-sales service.

No gift bag Too bad

Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.

The little pot of grilled meats in the gourmet box was broken despite the precautions taken!

Hello, Delivery too long and I have a box preparation salted damaged at the top in the corner. I won't be able to offer it as it's not pretty. Too bad because I really like your products.

Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.

The products are brilliant, but the delivery time was very long this time.

Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.

Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !

Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!

Very good except for the shipping costs, which are too high.

Good but not excellent....

First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.

The shipping time was too long

Too bad the jar of lavender honey was poorly sealed. it leaked into the package .