The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Everything went well with the order and delivery but what a disappointment to receive a packet of chocolate that had melted and made a block, it was a gift so I'm very disappointed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
A box arrived torn
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2021
Quality products.
It's a pity that two of the packages were torn, which wasn't great as a gift...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
the products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2021
real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2021
Disappointed a bit I received a broken item
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Delivery to a collection point other than the one selected
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Delivery times too long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
A jar of jam arrived damaged and leaking, no doubt as a result of impact. I alerted customer service with a photo. No response from them.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
I have only received half of my order. It's a problem with Colissimo. I'm waiting for more information. The help I received at Colissimo was very good in analyzing the source of the problem. Without this problem, your service, which I've used before, is perfect.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Disappointingly, I'm missing the olivades and proivronades and I can't reach your company.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Correct delivery time!
But I received a broken item from my order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
contents poorly packed
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/11/2021
Unfortunately, the item I ordered was missing and the item in the box was broken. Customer service seems reactive, so I'm waiting to see what happens next. So overall disappointed considering the price. Items arrived in good condition, as described.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
The gingerbread milk chocolate bar was opened when the parcel arrived.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Disappointed with a complicated site party
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2021
3 sets of chocolate Christmas spoons were broken.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/10/2021
Order received promptly. However, one item was broken (vinegar). A message was sent the same day mentioning the problem and there was no reply.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/10/2021
Lots to pick from and hard to pick
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/08/2021
I had problems with the site because I tried to enter a delivery address different from the billing address. I called on the phone and someone told me to specify this by email. When I received an order confirmation email I sent it back indicating the correct delivery address. I received the package at the billing address and I had to send it back myself so that my grandchildren could receive it before the start of the school year, hence the extra cost. I hope the contents are worth it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
Phone navigation to be improved: items added to the basket tend to be deleted when others are added.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Ordering and delivery are fine. The packaging remains average all my golden tartinette that I ordered, four packages are completely crushed so not presentable at an aperitif.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/03/2021
Package received on time and well wrapped There was no breakage
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/03/2021
Very good chocolates, but high shipping costs and high minimum order (60€) to avoid paying them. At a time when some stores are closed, this would be a good idea from a commercial point of view, even if, given the prices charged, we've reached this level. It's a pity, because the products are excellent.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
some products are doubled in the categories... I've ordered several times, delivery is in Germany, you offered delivery to a relay point for 8 euros, and the last time I didn't have this option, so I had to take home delivery for 12 euros. (at the time of payment!!) can you provide loyalty points? the promotional code you offered me was not validated for this order, which is quite unpleasant!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
Good but shipping costs too high
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
The products are of good quality, no problem on this point. However, although the products were well packaged, I had a bad surprise: my chocolate heart was broken.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
Small problem: one jar was not closed properly and spilled into the package.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2021
Good but expensive
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
Complicated
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
Good products
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.
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