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Rating: 3 out of 5
Expensive delivery costs, order had to be reshipped 2 days before Christmas because it was lost.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
3 star reviews
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Rating: 3 out of 5
Customer service does not respond.
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Rating: 3 out of 5
navigation on the site is very easy. On the other hand, I waited 3 weeks for my delivery, having sent an e-mail and phoned the head office. Some products arrived broken, the pre-emption dates are mid-January, and above all my order did not correspond to the products ordered. The truffles I ordered turned out to be a chocolate lollipop, but the gift was for an adult.
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Rating: 3 out of 5
On the site, the products look bigger
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Rating: 3 out of 5
Product level, perfect as usual, but delivery service.... Long, very long, and above all no information at the beginning
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Rating: 3 out of 5
The products delivered were very well packaged. And the comptoir de Mathilde products are always a great value! We are however very disappointed with the surprise.... very small given the order we placed, we regret not having made the order in installments. Such a shame.
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Rating: 3 out of 5
The 2 tote bags had a strong musty smell. Otherwise I already know the products and like them a lot.
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Rating: 3 out of 5
Lots of Black Friday bugs and long shipping times
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Rating: 3 out of 5
Delivery too long, 14 days to receive my items
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Rating: 3 out of 5
Delivery takes too long
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Rating: 3 out of 5
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
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Rating: 3 out of 5
2/3 bug nothing really annoying on the site but it goes in the background :)
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Rating: 3 out of 5
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Rating: 3 out of 5
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
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Rating: 3 out of 5
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
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Rating: 3 out of 5
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
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Rating: 3 out of 5
Very good for the products but problem of damaged packaging following delivery.
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Rating: 3 out of 5
fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
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Rating: 3 out of 5
The chocolate chip was broken when I received the parcel.
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Rating: 3 out of 5
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ :(
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Rating: 3 out of 5
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
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Rating: 3 out of 5
packaging problem the packaging was torn
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Rating: 3 out of 5
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
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Rating: 3 out of 5
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
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Rating: 3 out of 5
My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.
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Rating: 3 out of 5
Often, the products I had selected in my basket became unavailable and I had to switch to other products.
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Rating: 3 out of 5
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
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Rating: 3 out of 5
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
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Rating: 3 out of 5
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
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Rating: 3 out of 5
first order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
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As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
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Rating: 3 out of 5
Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.
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Rating: 3 out of 5
Beautiful products but my order was wrong and I didn't get any feedback from customer service.
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Rating: 3 out of 5
The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.
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Rating: 3 out of 5
I was a little disappointed to pay the shipping costs when I ordered and to receive an email the day after my order telling me that if I order from them the shipping costs are free. Who are they kidding?
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Rating: 3 out of 5
Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you
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Rating: 3 out of 5
It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.
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Rating: 3 out of 5
I really like your products. Usually I prefer to go directly to the store, but with the confinement I went through your website. This order was for my brother's birthday and I found the price of delivery exorbitant (about €8 before tax). From now on, I'll be ordering exclusively in-store.
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Rating: 3 out of 5
Super good! But frankly... The 80 euro surprise is really ridiculous... Disappointing
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Rating: 3 out of 5
We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).
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Rating: 3 out of 5
navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.
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